Latest News  

British firm Xoomworks to grow 30-40 per cent Cluj operations

After entering the Romanian market in 2007, British company Xoomworks Outsourcing grew its operations to 100 staff, tells Outsourcing Today company's managing director, Christophe Bajc.

2016-07-19 13:23:54 - by Bogdan Tudorache

"We have invested about half a million euros – we've built two operations so far – both approaching 100 staff. We are planning to hire 25 to 30 in 2016," says Bajc. The company serves clients from UK and Switzerland.

"We have been growing by 40 per cent year by year, and we are comfortable with sustaining this growth rate for the coming years. But we do not see volume as our key performance indicator," he adds.

"We rather focus on building long term (10 years plus for some) relationships with our clients, as well as working with technology driven clients who share our values and passion. Our ability to deliver more value to our clients, and great projects to our employees, is also a critical success factor for us. From that point-of-view, Cluj, is without any doubt a "place to be" for us as it offers a rare blend of skills and potential."

Xoomworks also started a technical academy in Cluj, and plans to strengthen the new divisions of security, salesforce and business intelligence.

"We plan to setup a second session of our Xoomworks Academy, a six-month program for young graduates aiming at bridging the gap between theoretical knowledge gained during their studies and market needs," he says.

The company is mainly active in the travel, gaming and financial tech sectors, with a clear focus on flexibility, ability and time to market, as well as new relevant technologies.
He believes that Romania benefits today from a highly skilled talent, better mid management, business administrations and project management skills today, skills which were lacking five to 10 years ago.

"Romania and especially Cluj have a more mature market for outsourcing, Romania is clearly more about higher value services than low cost and high volumes."
And even there's a growing threat of labour saturation, opportunities can be leverage through education.

"Threat? Indeed… (local and international competition for talent) – but excellent education system, and increasing technical skills and level of maturity provide tremendous growth opportunities for high value added services," Bajc says.

"As talent management and retention are obviously at the core of everything we do – great talent allows to work on great projects... Romania is not different of any other EU major city, and companies want to attract and retain talent. Our ability to do so is strongly related to the quality of our projects – great projects motivate great developers. Of course, career development opportunities, competitive salaries, and a good benefits package are also important."

And when it comes to perks for the employees, all companies seem to agree that project quality is key, followed by career development (training and growth opportunities), a competitive remuneration package (including health insurance, meal tickets, gym, massage), great colleagues, flexibility (home working and flexible working hours) and good offices (location and quality), he explains.

But in a more and more connected and global world, with homeworking and flexibility now embedded into staff and organisation cultures, and thanks to the collaboration technology now available, there is a real shift from large operation centres in major cities filled with employees sitting at their desks, towards a borderless model, blending teams from different locations, and using different types of collaboration models (employees, associates, partners).

While Romania‘s main challenge "is probably the fact that the laws and regulations can be complex, the legal environment changes quite often, and it can take a long time before the new rules are clearly explained" the market feels the need for better communication, simplifying administrative procedures and having a more stable legislation.
Therefore, Romania would be perfect if it has had an "even more talented people, and simpler and more stable administrative frameworks."


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Bittnet Systems plans merger with Gecad Net

IT&C solutions provider Bittnet Systems announced it plans to merge with Gecad Net with the goal to consolidate its position within multicloud area, according to representatives of Bittnet Systems.

 Read Full article »
Dedeman to implement Sap solutions for more efficient internal communication and employee management

Local retailer Dedeman will use SAP SucessFactors solution in order to get its recruiting, internal communication and training programs to a more efficient scale. The program will be used to manager over 9.000

 Read Full article »
EY: Global mining and metals sector faces digital disconnect

According to latest report of EY regarding the digital transformation in mining and metal sector globally, 15 percent of survey respondents say digital isn't on the agenda in their organization.

 Read Full article »
ABSL presents the 3rd edition of Iasi Business Mixer on 25th of April

The Association of Business Service Leaders in Romania (ABSL Romania), the organization that represents the local business services sector, will host the 3rd edition of the most important event dedicated to the

 Read Full article »
French energy operator Total opened support services center at Bucharest

Total, one of the largest major integrated oil and gas companies in the world, with activities in more than 130 countries and 98.000 employees opened a corporate support services center at Bucharest in March th

 Read Full article »
Accenture Report: Banks show confidence in cybersecurity but lack real-world testing

Many senior bank executives are confident about their cybersecurity strategy, yet a lack of comprehensive, practical testing is leaving gaps in their defense, according to a new report from Accenture.

 Read Full article »
Computaris reports positive 2016 results and outlook for 2017

Computaris International Ltd., specialized provider of software development and system integration services for software vendors and communication service providers, reports positive 2016 results and outlook

 Read Full article »
Stefanini plans 25 per cent growth of turnover in Romania this year to 45 million Euro

Brazilian global leader in IT outsourcing and software application development Stefanini looks at 25 per cent growth of turnover in Romania in 2017, to 45 million Euro, as stated by Marco Stefanini, the founder

 Read Full article »
ABSL organizes third edition of Iasi Business Mixer on April 25

ABSL Romania will organize the 3rd edition of the most important event dedicated to the Business Services sector in Iasi, on April 25, starting with 9:30 AM, at Palas Hotel.

 Read Full article »
Grégoire Vigroux appointed the new Vice-President Marketing of TELUS International Europe

Grégoire Vigroux has been named Vice-President, Marketing of TELUS International Europe. Over the past decade, he co-founded and sold several fast-growing companies locally, including CallPoint. The 36 year-ol

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» Grégoire Vigroux appointed the new Vi...
» Capgemini to open new office at Suceav...
» ABSL organizes third edition of Iasi B...
» TELUS International Europe: Four quest...
» Oracle reaches 4,200 employees and pla...
» Exclusive OT print issue: Genpact may ...
» Manpower:Romania has world's third hig...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Romanian Online Support at Tech Giant ...
» Business accelerator in Cluj has 1 mil...
 
EDITOR CHOICE
TELUS International Europe: Launching your first customer support outsourcing project? Avoid these eight pitfalls

When properly planned, outsourcing your customer support can bring a boost to your business. It can help expand operations, reduce costs and even improve customer relationships

 Read Full article »
Romanian Outsourcing Awards for Excellence designates the industry winners on May 11

Outsourcing Today, the integrated communication platform of the business services sector, presents the Third Edition of the annual Romanian

 Read Full article »
TELUS International Europe: More proactive, personalized customer experience, thanks to the Internet of Things (IoT)

Industry research is apt to say we're on the cusp of a future full of "smart" devices — that is, billions of everyday items embedded with wireless internet connectivity

 Read Full article »
Romanian Outsourcing Summit: Focus on the added-value of business shared services in Romania

This year's edition of Romanian Outsourcing Summit joined representatives of the government and top representatives of leading companies operating in the sector of business shared services and related industrie

 Read Full article »
Romanian Outsourcing Summit reaches its third edition

OUTSOURCING TODAY, the integrated communication platform of the business services sector, powered by The Diplomat Bucharest, presents the Third Edition of the ROMANIAN OUTSOURCING SUMMIT on March 23rd 2017, at

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events