Latest News  

Office Depot: An ambitious growth


Office Depot opened its first worldwide shared service centre (SSC) in Cluj-Napoca in August 2007 with the purpose of supporting Office Depot's financial operations at a Pan-European level, says Giulio Medda, SSC managing director of Office Depot.

2016-06-21 11:29:50 - by Bogdan Tudorache

"The Cluj SSC is the first of this kind Office Depot has opened in the world and it is the only office the company has in Romania," he says.

The SSC has a social shared capital about 4.2 million Euro and an annual turnover of 7.6 million Euro. "Revenues in the last eight years grew more or less by 1 million Euro a year," he says.
"Presently we have 550 employees and I am hoping to fill the remaining 50 seats that have available in the office during 2016-2017 in order to optimize the overhead."

While every country in this business needs to develop independently and it is actually the unique offer of the country that makes it attractive to new investments, Poland as much as Czech Republic, Slovakia, Hungary where pioneers and initially very similar in their offer, says he.
Today all of them are addressing a separate segment of the market.

"So yes, Romania should be looking at the other countries but follow their example blinding will not work in the long term," Medda explains.

Even if automation is an important part of every business, human intervention will always be needed. "I don't see the risk of losing jobs due to automation... I see jobs shifting to more complex and highly skilled levels," he says.

One of the biggest local issues is the foreign languages skills talent scarcity.
"The foreign language speakers' availability will always be an issue and saturation is around the corner, particularly for German speakers...but still a few years ahead," he says.

Office Depot's local SSC has currently a 22 per cent attrition rate. "We feel it is a healthy level and we would be happy to keep it like this in the future." He explains that companies are investing a lot in retaining their talents but new comers often recruit aggressively in order to start achieving their goals in the shortest period of time.

Even if some survey still say that Romanians are looking at salaries first when getting hired, learning and development are among the most appreciated benefits, Medda believes. "They like companies to offer a medium/long term development plan in order to see a career progression. It is about knowing what will happen next and be happy with it," he adds.

Office Depot's average age is of 27, and as finding older employees is tough, companies are ready to accept entry level employees. Also, moving to other cities is hard, as they lack infrastructure.
"Companies are looking at other towns but in my opinion there is still a lot of work to do in order to bring the structures and communications to the minimum level requested by our business needs."
Medda says that the biggest and smallest hurdles in the way of a more profitable growth are related to managing the contracts with suppliers and local partners, but "litigation and fraud attempts are a point of attention."

Also, Romania keeps its corruption image abroad. "The bad, but undeserved reputation Romanians have abroad makes very difficult to sale the country services."


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Veeam marks record growth in 2018 to almost 1 billion Euro worth turnover

VeeamSoftware, the leader in intelligent data management for Hyper-Available Enterprise , marks the 39th consecutive quarter of growth , 21 per cent more than last year. Overall, the financial performance for 2

 Read Full article »
Atos ranked in Top Five for Managed Security Services, Worldwide by Gartner

Atos, a global leader in digital transformation today announces that it has been ranked amongst the top 5 global players in Managed Security Services (MSS) in terms of 2017 market share revenue, according to th

 Read Full article »
Endava has been selected as an official AWS Well-Architected partner

Further strengthening its partnership with Amazon Web Services, Endava reinforces its Cloud services expertise and capabilities becoming an AWS Well-Architected Partner, the company announced.

 Read Full article »
Smartree Romania has a new operational director

Smartree Romania, providing HR services on the Romanian market names Anamaria Borza as the new operational director of the company, effective July, 1 this year. The new manager of Smartree team occupied the pos

 Read Full article »
ABSL Romania: Sibiu, a continuously evolving market, with great potential

Sibiu is a market with huge potential and constantly expanding, is one of the conclusions from "Outsourcing in 2018. Best Practices in Technology Adoption" conference, which was dedicated to the local business

 Read Full article »
Accenture assigns 200 mln. US dollars to digital age-focused education, training and skills initiatives in the next 3 years

Supporting its vision to improve the way the world works and lives, Accenture (NYSE: ACN) is committing more than 200 million US dollars over the next three years to help equip people around the world with job

 Read Full article »
Oracle: Customer connection missing as manufacturers yet to produce rewards from industry 4.0

Research of global manufacturers developed by Oracle with research company Coleman Parkes shows initial Industry 4.0 focus has been on internal changes rather than removing supplier, distributor and customer si

 Read Full article »
Nine solutions for smart cities delivered at Code4Cluj hackathon of Endava

The Code4Cluj hackathon organized by Endava at Cluj-Napoca between 18-20th of May generated 9 innovative projects meant to solve the problems faced by the community and citizens of Cluj.

 Read Full article »
Zitec's digital marketing division registered an increase of over 40 per cent last year

Zitec, a major provider of business solutions, digital services and personalized technology products in Romania, announced it registered an increase of over 40 per cent in the digital marketing segment in 2017,

 Read Full article »
Fab Lab Iasi issues the Report on Coworking in Central and Eastern Europe

This report was conducted by the PIN Maps teams (Iasi's modern office map, an impact initiative for the IT & Outsourcing industry) and Fab Lab Iasi (a 700 sqm coworking space, opened in 2017).

 Read Full article »
 
 
MOST READ ARTICLES
» Committed to growth
» The Outsourcing industry announces its...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Zitec's digital marketing division reg...
» PwC: The competitive advantages of Rom...
» Luxoft expands Asia Pacific presence w...
» EXCLUSIVE: ABSL Timisoara - BPO and SS...
» Genpact's COO: Staying ahead of the cu...
» How giving back pays dividends for com...
» How does leadership look today?
 
EDITOR CHOICE
Andrei Romanescu CEO, VEEAM, on the importance of people skills and leadership forming

Within the recently ended OT Learning & Development roundtable edition, Andrei Romanescu CEO, VEEAM stated that he trends of the current and following years underline the importance of people skills and leaders

 Read Full article »
OT Learning & Development: About capitalizing on self-willingness to reach performance

How to succeed in reaching the young and the valuable employees and wining their hearts and minds, so they will forever be committed to gain knowledge, evolve in profession and build a strong career inside the

 Read Full article »
OT Learning & Development now, about digital transformation, facilitating a culture of change and innovation

Some trends are here to stay, while some other may not. How about gamification, chatbots, microlearning, data analytics, mobile learning, augmented reality and others? Today's edition of OT Learning & Developme

 Read Full article »
The need of the industry to stay effective and relevant

In the current context of machinery and AI helping on operational processes of a company, with extended applicability in terms of capabilities, the digital context in which professionals, organizations and busi

 Read Full article »
We meet again at OT Learning & Development on June 7th

The Second Edition of OT Learning & Development roundtable will be held on June 7, 2018 at InterContinental Hotel Bucharest. The event brings together the business services professionals to discuss and discover

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events