Latest News  

Office Depot: An ambitious growth

Office Depot opened its first worldwide shared service centre (SSC) in Cluj-Napoca in August 2007 with the purpose of supporting Office Depot's financial operations at a Pan-European level, says Giulio Medda, SSC managing director of Office Depot.

2016-06-21 11:29:50 - by Bogdan Tudorache

"The Cluj SSC is the first of this kind Office Depot has opened in the world and it is the only office the company has in Romania," he says.

The SSC has a social shared capital about 4.2 million Euro and an annual turnover of 7.6 million Euro. "Revenues in the last eight years grew more or less by 1 million Euro a year," he says.
"Presently we have 550 employees and I am hoping to fill the remaining 50 seats that have available in the office during 2016-2017 in order to optimize the overhead."

While every country in this business needs to develop independently and it is actually the unique offer of the country that makes it attractive to new investments, Poland as much as Czech Republic, Slovakia, Hungary where pioneers and initially very similar in their offer, says he.
Today all of them are addressing a separate segment of the market.

"So yes, Romania should be looking at the other countries but follow their example blinding will not work in the long term," Medda explains.

Even if automation is an important part of every business, human intervention will always be needed. "I don't see the risk of losing jobs due to automation... I see jobs shifting to more complex and highly skilled levels," he says.

One of the biggest local issues is the foreign languages skills talent scarcity.
"The foreign language speakers' availability will always be an issue and saturation is around the corner, particularly for German speakers...but still a few years ahead," he says.

Office Depot's local SSC has currently a 22 per cent attrition rate. "We feel it is a healthy level and we would be happy to keep it like this in the future." He explains that companies are investing a lot in retaining their talents but new comers often recruit aggressively in order to start achieving their goals in the shortest period of time.

Even if some survey still say that Romanians are looking at salaries first when getting hired, learning and development are among the most appreciated benefits, Medda believes. "They like companies to offer a medium/long term development plan in order to see a career progression. It is about knowing what will happen next and be happy with it," he adds.

Office Depot's average age is of 27, and as finding older employees is tough, companies are ready to accept entry level employees. Also, moving to other cities is hard, as they lack infrastructure.
"Companies are looking at other towns but in my opinion there is still a lot of work to do in order to bring the structures and communications to the minimum level requested by our business needs."
Medda says that the biggest and smallest hurdles in the way of a more profitable growth are related to managing the contracts with suppliers and local partners, but "litigation and fraud attempts are a point of attention."

Also, Romania keeps its corruption image abroad. "The bad, but undeserved reputation Romanians have abroad makes very difficult to sale the country services."


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Coface opens a regional IT development center in Bucharest and launches recruitment drive for 80 specialists

The Coface Group, expert in credit insurance, will be opening an IT development center in Bucharest at the beginning of April, employing 80 people.

 Read Full article »
CA Technologies acquired Veracode

CA Technologies on Monday announced it's acquiring Veracode, a SaaS-based secure devOps platform provider, for approximately 614 million US dollars in cash. The deal is expected to close in Q1 of fiscal year 20

 Read Full article »
Logicom launched Cloud Marketplace platform in Romania

Logicom, one of the leading distributors of IT solutions and services and Microsoft Cloud Solution provider, announced the launch of Cloud Marketplace platform in Romania.

 Read Full article »
Excelian Luxoft Financial Services strengthens Its APAC presence with the acquisition of derivIT

Luxoft Holding, leading provider of software development services and innovative IT solutions to a global client base, announced that it has entered into a Share Purchase Agreement to acquire derivIT, a Singapo

 Read Full article »
SAP: Only four percent of companies offer customer experience based on contextual data to clients

According to latest findings of business and technology software solutions provider SAP conducted together with CMO Council, only four percent of companies offer real time customer experience based on contextua

 Read Full article »
Manpower: One out of three Romanian companies will hire people in second quarter, 2017

About a third of employers in Romania anticipate an increase of the number of employees in the second quarter of 2017, while only 7 per cent of company representatives foresee a drop of personnel, according to

 Read Full article »
Luxoft depicts top five global trends in software in 2017

According to the latest findings of software and It solutions provider Luxoft, transforming industries and business models within the context of accelerated innovation and strengthened disruptive technologies p

 Read Full article »
Oracle surpasses 9 billion US dollars worth revenues globally

Oracle Corporation announced fiscal 2017 Q3 results with total revenues up to 9.2 billion US dollars, a 2 per cent increase in US dollars and up 3 per cent increase in constant currency, the financial report st

 Read Full article »
Accenture Research: Three critical accelerators to closing the gender pay gap for class of 2020

Women graduating from university in developed markets in 2020 could be the first generation to close the gender pay gap in their professional lifetimes, according to new research from Accenture

 Read Full article »
CA Technologies positioned a leader for identity governance and administration

CA Technologies (NASDAQ:CA) has been positioned by Gartner, Inc., in the Leaders quadrant of the 2017 Gartner Magic Quadrant for Identity Governance and Administration (IGA).

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Luxoft surged 40 per cent in 2015 – ...
» Exclusive OT print issue: Genpact may ...
» Manpower:Romania has world's third hig...
» SocGen's EBS division to grow 60%, exp...
» Bombardier: from Bucharest subway to t...
» People in Shared Services and Outsourc...
» Omnichannel: 4 pillars of a purposeful...
» Companies such as Endava and Fortech d...
» DB Global Technology: 40 per cent of t...
 
EDITOR CHOICE
TELUS International Europe: More proactive, personalized customer experience, thanks to the Internet of Things (IoT)

Industry research is apt to say we're on the cusp of a future full of "smart" devices — that is, billions of everyday items embedded with wireless internet connectivity

 Read Full article »
Romanian Outsourcing Summit: Focus on the added-value of business shared services in Romania

This year's edition of Romanian Outsourcing Summit joined representatives of the government and top representatives of leading companies operating in the sector of business shared services and related industrie

 Read Full article »
Romanian Outsourcing Summit reaches its third edition

OUTSOURCING TODAY, the integrated communication platform of the business services sector, powered by The Diplomat Bucharest, presents the Third Edition of the ROMANIAN OUTSOURCING SUMMIT on March 23rd 2017, at

 Read Full article »
The most critical Key Performance Indicator (KPI) in social media customer service

Measuring the impact that your social media interactions are having on your business — and your bottom line — can be a tricky endeavor. How can you really identify and quantify whether a particular social m

 Read Full article »
SAP employees to teach programming to scholars in Cluj-Napoca

Ten volunteers working for SAP company together with Cartea Daliei association will organize a Scratch programming teaching club to function at Emil Isac school based in Cluj-Napoca, the company announced.

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events