Latest News  

Office Depot: An ambitious growth

Office Depot opened its first worldwide shared service centre (SSC) in Cluj-Napoca in August 2007 with the purpose of supporting Office Depot's financial operations at a Pan-European level, says Giulio Medda, SSC managing director of Office Depot.

2016-06-21 11:29:50 - by Bogdan Tudorache

"The Cluj SSC is the first of this kind Office Depot has opened in the world and it is the only office the company has in Romania," he says.

The SSC has a social shared capital about 4.2 million Euro and an annual turnover of 7.6 million Euro. "Revenues in the last eight years grew more or less by 1 million Euro a year," he says.
"Presently we have 550 employees and I am hoping to fill the remaining 50 seats that have available in the office during 2016-2017 in order to optimize the overhead."

While every country in this business needs to develop independently and it is actually the unique offer of the country that makes it attractive to new investments, Poland as much as Czech Republic, Slovakia, Hungary where pioneers and initially very similar in their offer, says he.
Today all of them are addressing a separate segment of the market.

"So yes, Romania should be looking at the other countries but follow their example blinding will not work in the long term," Medda explains.

Even if automation is an important part of every business, human intervention will always be needed. "I don't see the risk of losing jobs due to automation... I see jobs shifting to more complex and highly skilled levels," he says.

One of the biggest local issues is the foreign languages skills talent scarcity.
"The foreign language speakers' availability will always be an issue and saturation is around the corner, particularly for German speakers...but still a few years ahead," he says.

Office Depot's local SSC has currently a 22 per cent attrition rate. "We feel it is a healthy level and we would be happy to keep it like this in the future." He explains that companies are investing a lot in retaining their talents but new comers often recruit aggressively in order to start achieving their goals in the shortest period of time.

Even if some survey still say that Romanians are looking at salaries first when getting hired, learning and development are among the most appreciated benefits, Medda believes. "They like companies to offer a medium/long term development plan in order to see a career progression. It is about knowing what will happen next and be happy with it," he adds.

Office Depot's average age is of 27, and as finding older employees is tough, companies are ready to accept entry level employees. Also, moving to other cities is hard, as they lack infrastructure.
"Companies are looking at other towns but in my opinion there is still a lot of work to do in order to bring the structures and communications to the minimum level requested by our business needs."
Medda says that the biggest and smallest hurdles in the way of a more profitable growth are related to managing the contracts with suppliers and local partners, but "litigation and fraud attempts are a point of attention."

Also, Romania keeps its corruption image abroad. "The bad, but undeserved reputation Romanians have abroad makes very difficult to sale the country services."


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Smartree: Software development field interests Romanians living abroad

Romanians abroad wishing to return to the country could be attracted by the IT domain, and more precisely the software development branch, according to a study conducted by Smartree.

 Read Full article »
Norwegian software developer leases 4.200 sqm in Iulius' Unites Business Center 3

Iulius Company and Visma Software, a Norwegian developer of business management software solutions, have signed a lease agreement for office premises within the United Business Center 3 (UBC 3) office building

 Read Full article »
Oracle hires 1000 sales representatives to boost cloud services in EMEA

Oracle announced 1000 new jobs in Europe, Middle East and Africa. Under the Change Happens Here banner, the company is hunting for the next generation of ambitious, driven, digitally savvy Sales Representative

 Read Full article »
Academy Plus programming school opens at Bucharest with 120 available places

ACADEMY+PLUS, the free of charge programming school launched three years ago at Cluj in partnership with École 42 in Paris, opens also at Bucharest with 120 available places to those who want to learn programm

 Read Full article »
AI to drive GDP gains of 15.7 trillion dollars with productivity, personalisation improvements

Global GDP will be 14% higher in 2030 as a result of AI – the equivalent of an additional 15.7 trillion US dollars, a recent research report of PwC states. This makes it the biggest commercial opportunity in

 Read Full article »
TotalSoft appoints Adina Gurgu as Chief Technology Officer

TotalSoft, one of the leading ERP and financial solutions providers internationally, announces the appointment of Adina Gurgu as Chief Technology Officer (CTO), who will be starting August responsible with spea

 Read Full article »
Czech ALEF Group acquires local company and enters Romanian market

Czech IT systems and equipment supplier ALEF Group announced it had acquired Romanian peer company Likeit Solution for an undisclosed sum.

 Read Full article »
3Pillar Global expands with third development center in Romania

US-based IT services provider 3Pillar Global will open the third development center in Romania this August, in Iasi, to be locatedin Moldova Business Center.

 Read Full article »
DB Global Technology reaches 800 people, 150 people joined this year

B Global Technology, Deutsche Bank's technology center in Bucharest, has reached the 800 staff milestone, with over 150 people joining the team in 2017.

 Read Full article »
Regional operations centers give Romania's real estate market a boost

With a 4.8 per cent GDP growth in 2016 and the highest estimated growth rate in 2017 among EU member states, Romania has become an increasingly attractive destination for regional operations centers.

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» EY: Work-life balance has become more ...
» Stefanini officially launches the offi...
» Exclusive OT print issue: Genpact may ...
» Welcome onboard!
» Bombardier: from Bucharest subway to t...
» Romania ranks second in Deloitte's CE ...
» Endava and Worldpay to create a center...
» GM to open a call center at Bucharest
» Manpower:Romania has world's third hig...
 
EDITOR CHOICE
EY: Work-life balance has become more difficult to be managed by one third of full-time employees in 8 large countries

EY's global survey of full-time workers in eight countries finds that one-third say managing work-life has become more difficult, with younger generations and parents hit hardest.

 Read Full article »
Welcome onboard!

By 2020, some 200.000 people are expected to work in business shared services in Romania, doubling the current employment portfolio enrolled in more than 120 companies operating BPO, SSC or ITO services. Howeve

 Read Full article »
Thierry Blain, SG EBS: Bringing teams to the next level

The journey of Societe Generale European Business Services began with the need for a strategic location to sustain and transform European operations of Societe Generale Group. The purpose was, from the early da

 Read Full article »
TELUS International Europe: Issue 3 - Customers First magazine! Strategy and innovation in travel and hospitality

The third issue of our Customers First magazine is now available! The latest edition is all about travel and hospitality, featuring insights from industry experts and top brands like JetBlue, Turo, Joie de Vivr

 Read Full article »
The future is now - Review of Romanian Outsourcing Summit, 2017

Romania delivers services in 25 languages with more than 100,000 specialists employed in the outsourcing industry and business services, and based on an estimated growth of 15-20 per cent, it is estimated to re

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events