Latest News  

Bombardier: from Bucharest subway to the service centre in Cluj- OT print issue

Bombardier will grow 20-30 per cent by the end of this year. The 500-employee Cluj-based company centre serves mainly European clients, adding more segments to its business since it started local operations, in 2009, says Andreea Van den Bosch, the HR business partner of the Shared Services Organization for Romania of Bombardier Transportation.

2016-06-10 10:40:04 - by Bogdan Tudorache


How much did you invest in Romania and what are the expansion and investment plans over the mid -term?

Bombardier has been fully committed to Romania since 2001 and treats its presence in the country as long term. Bombardier is also the leader in the supply of rail technology for Bucharest metro (264 MOVIA metro cars and Bombardier signalling technology for lines 1, 2 and 3).

Bombardier Transportation's Shared Services Organization (SSO), located in Cluj, started operations in 2009 with the Finance department, followed by Human Resources in 2011 and Non-Product Related Procurement in 2014. Currently, we have more than 500 employees in Romania, planning to continue growth up to 20-30 per cent by the end of 2016.

What geographies and regions are you serving? What language skills are predominant? How about other skills?

Bombardier being a global company, its SSO in Cluj supports activities worldwide, with a focus on European countries. English is the base language and second languages are French, German, Polish, Czech, Dutch, Spanish and Italian. Amongst the main skills are the languages and for certain roles, we look for expertise in relevant areas, such as Finance, HR or Procurement.

Should Romania follow the Polish example?

Each economy which is developing well, fast and steadily should be a model to follow. After socialism ended, Poland had dealt with economic changes quite well, and these changes led to quick and steady economic growth. There are, however, many factors, including e.g. geopolitical aspects. We are hoping that thanks to European Union funding, Romania will follow in the footsteps of countries like Poland.

The very fact that an SSO of one of the largest global companies like Bombardier has been located in Romania attests to the potential of our country and the confidence in our capabilities.

Is there a threat of labour saturation in the market, especially in larger cities in Romania, or it is still possible to expand?

There are some difficulties in sourcing candidates, mainly for the German markets due to other companies sourcing for similar profiles, nevertheless the market is ready to provide specific technical expertise in customer services areas due to the growth of the shared services and Business Process Outsourcing (BPO) industry in big cities, such as Bucharest, Cluj or Timisoara.

We see more and more companies targeting smaller cities as Oradea and Sibiu, mainly for production sites, not necessarily for services. Due to the universities presence in the bigger cities, they still remain the main attraction points for SSOs and BPOs.

How well are employers in Romania ready to cut the attrition rate, as competition for human resources and talent intensifies?

Our turnover rates are within the market range for the SSO and BPO environment. Nevertheless, employees are mainly looking for career progression opportunities in the same field or changing to another area of expertise for lateral development. Flexibility, job content and autonomy are the main criteria besides compensation that determine the retention of the employees.

What are the latest trends in employee motivation?

Main motivation drivers relate to organizational climate and self-development. Employees are looking for flexible employers who can provide development opportunities in an open and trust-building environment. Today's employees are very self-driven and demanding, they have transferable competencies suitable for various areas, employers need to be able to keep the pace in creating opportunities.

Why do outsourcing companies prefer young personnel, of not more than 25 year-old on average? How is that changing?

It is not a preference, it is more a matter of competencies that differentiate the candidates. Given that the primary competency is a foreign language, this creates a gap in the diversity of the workforce. For specialist roles, the average age goes up to 35-40 years old.

What are the main KPIs that you follow?

As a strategic partner within Bombardier, our operations Key Performance Indicators directly derive from Bombardier Transportation's overall business objectives for each of the functions that we support from Romania. The team in Cluj-Napoca is focusing on delivering on quality and timeliness on the overall employee lifecycle, accounting and procurement related activities.

What was the biggest problem encountered so far in leading Romanian operations?

We haven't encountered significant issues since the implementation of the SSO due to the strong commitment of our stakeholders in Bombardier as well as the engagement of our team on site. One of our missions is to continuously enhance Bombardier's global competitive advantage through competency development of our people and process standardization.

What are the latest trends regarding automation, big data and internet of things (IoT) and how will they affect your company and the industry as a whole?

Process automation is on our strategic agenda in order to enable our teams to focus on high-qualitative activities that will serve our business and create a better experience for our customers.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Atos signs key contract with the European Space Agency to enable new services with satellite data

Atos, global leader in digital transformation, has been selected by ESA, the European Space Agency, to deliver and operate Copernicus Data and Information Access Services (DIAS).

 Read Full article »
Oracle Cloud growth driving aggressive global expansion

Significantly expands its current regional cloud infrastructure footprint to deliver Oracle Cloud services to an increasing number of customers and partners, a press release of the company informs.

 Read Full article »
Accenture Technology Vision 2018: Rapidly advancing needs fundamental shift in leadership

Rapid advances in artificial intelligence (AI) and other technologies are accelerating the creation of intelligent enterprises and enabling companies to integrate themselves into people's lives, according to Ac

 Read Full article »
Tremend consolidates US presence by acquiring 648 Group

Tremend, the software engineering partner for leading organizations in 15 countries, finalizes the acquisition of the US-established web and mobile company, 648 Group.

 Read Full article »
ABSL: Innovation and transformation in Cluj Napoca's business services' Conference

The Association of Business Service Leaders in Romania (ABSL), the most important organization representing the business services industry, organizes on February 27, 2018, at the Opera Plaza Hotel in Cluj-Napoc

 Read Full article »
Smartree Workforce Index states an increase of 12 per cent employees working in private companies in 2017 vs 2016

According to Smartree Workforce Index, an analysis conducted by Smartree Romania, a leading provider of outsourcing payroll services and personnel administration in Romania, in 2017, there were 12 per cent more

 Read Full article »
Venture capital fund GapMinder assigns 26 million Euro to finance tech startups in Romania

GapMinder, venture capital fund targeting innovative tech startups in Romania enters the local market. With an initial budget of 26 million Euro, GapMinder is the first venture capital fund created following th

 Read Full article »
Iasi designated Emerging City of the Year

Iasi won the title of "Emerging City of the Year" at the CEE Shared Services and Outsourcing Awards Gala, which took place on 31st of January and 1st of February 2018 in the Polish capital, Warsaw.

 Read Full article »
ANIS awarded the best-tech projects within the fourth edition of its annual Gala event

Employers' Association of the Software and Services Industry ANIS awarded within its annual Gala event the best high-tech projects in Romania.

 Read Full article »
Entersoft Romania posted 10 per cent growth in turnover in 2017

Entersoft Romania has achieved a 10 percent growth in their turnover in 2017 compared to the previous year, while profit increased by two percentage point.

 Read Full article »
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Saxo Bank analysis: Romania, the ideal...
» Molson Coors started to grow its busin...
» New customer contact centre opens at B...
» Romania, Europe's third and world's 13...
» Why AFI Tech Park is the best value fo...
» Committed to growth
» LeasePlan to open service center in Bu...
» Three major trends to shape the outsou...
» Genpact's COO: Staying ahead of the cu...
 
EDITOR CHOICE
TELUS International: Four reasons why artificial intelligence belongs in your customer service strategy

Discover how artificial intelligence is helping contact centers deliver a more effective and engaging customer experience

 Read Full article »
Oracle: Emerging group of cloud masters accelerate ability to outperform peers

A new group of cloud masters is emerging according to a global survey of 730 IT professionals conducted by Longitude. This small group of forward-thinking businesses have reached cloud maturity (with on average

 Read Full article »
Why AFI Tech Park is the best value for money office project in Bucharest(P)

Based on the insight that location is a strong criteria employees take into consideration when choosing their workplace, AFI Europe Romania is currently developing AFI Tech Park, the newest office destination i

 Read Full article »
Shifting the workplace perspective towards high-end added value

This month, OUTSOURCING TODAY organized The Workplace of the future in IT and Outsourcing at Caro Hotel Bucharest, a new concept event meant to connect fast-growing corporate tenants from IT and outsourcing ind

 Read Full article »
Andrei Romanescu, Managing Director of Veeam Romania: Outsourcing sector, a decade evolution

Since the early 2000s, this sector has grown at a significant rate (about 20-30% per year). The industry has evolved from focusing on cost and labour arbitrage to adding value – therefore the growth is not so

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events