Latest News  

Bombardier: from Bucharest subway to the service centre in Cluj- OT print issue

Bombardier will grow 20-30 per cent by the end of this year. The 500-employee Cluj-based company centre serves mainly European clients, adding more segments to its business since it started local operations, in 2009, says Andreea Van den Bosch, the HR business partner of the Shared Services Organization for Romania of Bombardier Transportation.

2016-06-10 10:40:04 - by Bogdan Tudorache


How much did you invest in Romania and what are the expansion and investment plans over the mid -term?

Bombardier has been fully committed to Romania since 2001 and treats its presence in the country as long term. Bombardier is also the leader in the supply of rail technology for Bucharest metro (264 MOVIA metro cars and Bombardier signalling technology for lines 1, 2 and 3).

Bombardier Transportation's Shared Services Organization (SSO), located in Cluj, started operations in 2009 with the Finance department, followed by Human Resources in 2011 and Non-Product Related Procurement in 2014. Currently, we have more than 500 employees in Romania, planning to continue growth up to 20-30 per cent by the end of 2016.

What geographies and regions are you serving? What language skills are predominant? How about other skills?

Bombardier being a global company, its SSO in Cluj supports activities worldwide, with a focus on European countries. English is the base language and second languages are French, German, Polish, Czech, Dutch, Spanish and Italian. Amongst the main skills are the languages and for certain roles, we look for expertise in relevant areas, such as Finance, HR or Procurement.

Should Romania follow the Polish example?

Each economy which is developing well, fast and steadily should be a model to follow. After socialism ended, Poland had dealt with economic changes quite well, and these changes led to quick and steady economic growth. There are, however, many factors, including e.g. geopolitical aspects. We are hoping that thanks to European Union funding, Romania will follow in the footsteps of countries like Poland.

The very fact that an SSO of one of the largest global companies like Bombardier has been located in Romania attests to the potential of our country and the confidence in our capabilities.

Is there a threat of labour saturation in the market, especially in larger cities in Romania, or it is still possible to expand?

There are some difficulties in sourcing candidates, mainly for the German markets due to other companies sourcing for similar profiles, nevertheless the market is ready to provide specific technical expertise in customer services areas due to the growth of the shared services and Business Process Outsourcing (BPO) industry in big cities, such as Bucharest, Cluj or Timisoara.

We see more and more companies targeting smaller cities as Oradea and Sibiu, mainly for production sites, not necessarily for services. Due to the universities presence in the bigger cities, they still remain the main attraction points for SSOs and BPOs.

How well are employers in Romania ready to cut the attrition rate, as competition for human resources and talent intensifies?

Our turnover rates are within the market range for the SSO and BPO environment. Nevertheless, employees are mainly looking for career progression opportunities in the same field or changing to another area of expertise for lateral development. Flexibility, job content and autonomy are the main criteria besides compensation that determine the retention of the employees.

What are the latest trends in employee motivation?

Main motivation drivers relate to organizational climate and self-development. Employees are looking for flexible employers who can provide development opportunities in an open and trust-building environment. Today's employees are very self-driven and demanding, they have transferable competencies suitable for various areas, employers need to be able to keep the pace in creating opportunities.

Why do outsourcing companies prefer young personnel, of not more than 25 year-old on average? How is that changing?

It is not a preference, it is more a matter of competencies that differentiate the candidates. Given that the primary competency is a foreign language, this creates a gap in the diversity of the workforce. For specialist roles, the average age goes up to 35-40 years old.

What are the main KPIs that you follow?

As a strategic partner within Bombardier, our operations Key Performance Indicators directly derive from Bombardier Transportation's overall business objectives for each of the functions that we support from Romania. The team in Cluj-Napoca is focusing on delivering on quality and timeliness on the overall employee lifecycle, accounting and procurement related activities.

What was the biggest problem encountered so far in leading Romanian operations?

We haven't encountered significant issues since the implementation of the SSO due to the strong commitment of our stakeholders in Bombardier as well as the engagement of our team on site. One of our missions is to continuously enhance Bombardier's global competitive advantage through competency development of our people and process standardization.

What are the latest trends regarding automation, big data and internet of things (IoT) and how will they affect your company and the industry as a whole?

Process automation is on our strategic agenda in order to enable our teams to focus on high-qualitative activities that will serve our business and create a better experience for our customers.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Stefanini officially launches the office at Chisinau

IT solutions provider Stefanini announced it officially launched its office at Chisinau, in the presence of local representatives such as Sabin Gîrlea, Operations Director for Application Development division

 Read Full article »
Computaris Romania hiring over 30 engineers for Bucharest site

Computaris Romania has achieved its Q1 2017 plans to hire more than 30 software engineers, exceeding 100 people at its Bucharest site.

 Read Full article »
Zitec expands at Brasov and plans to hire 20 IT professionals by the end of this year

Romanian software company Zitec recently announced it has opened an office in the central city of Brasov, where it plans to hire 20 by the end of this year.

 Read Full article »
Ericsson and Skanska trial IoT for Smart Buildings

Skanska, the world leading project development and construction group, has initiated an Internet of Things (IoT) trial with Ericsson for Skanska Commercial Development Nordics.

 Read Full article »
Skanska started the workings at Campus 6, its newest project locally

The official ceremony joined local officials, such as Gabriel Mutu, mayor of bucharest's sixth district, Aurelia Luca, Country Manager Skanska Property România, Katarzyna Zawodna, Business Unit President Skans

 Read Full article »
Deloitte Romania: learning and career development, high up on the business and HR agenda

Driven by the frequent change of the professional competencies required to perform at work, lack of experienced candidates and employee's desire to develop professionally continuously, learning and career devel

 Read Full article »
Softelligence to hire 100 by end-2018

Romanian business software company Softelligence recently announced it plans to hire 100 developers by the end of next year in its software engineering office in Craiova.

 Read Full article »
Cosmin Pătlăgeanu, Marketing Manager, Luxoft România is the new president of ABSL

The Association of Business Service Leaders in Romania (ABSL) announces the naming of Cosmin Pătlăgeanu, Marketing Manager, Luxoft România as the organization's new president.

 Read Full article »
PIN MAP IASI: The first business map of Iasi is launched

After a team effort of over half a hear, the team of The PIN Map project announced it is launching the first map of the offices in Iasi - PIN Map Iasi (www.pinmapiasi.ro), within a press conference hosted by Ia

 Read Full article »
UiPath Automation Academy RPA-certified 500 users in April

One year ago, UiPath offered RPA free for individual users, education projects and small to medium businesses. UiPath Community Edition has been a great success, and their Community Forum now hosts a growing nu

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» PIN MAP IASI: The first business map o...
» Softelligence to hire 100 by end-2018
» Cosmin Pătlăgeanu, Marketing Manager...
» A look ahead: How artificial intellige...
» Deloitte Romania: learning and career ...
» UiPath Automation Academy RPA-certifie...
» SoftOne Romania becomes operational hu...
» Romanian Outsourcing Awards for Excell...
» Romanian Outsourcing Awards for Excell...
» Alten opens a delivery center in Iasi
 
EDITOR CHOICE
TELUS International Europe: Three ways travel and hospitality contact centers can localize the customer experience

Flight delays. Booking or check-in problems. Regional, cultural and linguistic differences. The travel and hospitality business can be a perfect storm for contact centers offering both added challenges and uniq

 Read Full article »
Romanian Outsourcing Awards for Excellence 2017 applauds its Winners!

Outsourcing Today, the integrated communication platform of the business services sector and The Diplomat – Bucharest is honored to praise its winners awarded at The Third Edition of Romanian Outsourcing Awar

 Read Full article »
Romanian Outsourcing Awards for Excellence 2017 - Finalists Announcement

Outsourcing Today, the integrated communication platform of the business services sector and The Diplomat – Bucharest, present the Third Edition of Romanian Outsourcing Awards for Excellence, on May 11, 2017

 Read Full article »
TELUS International Europe: Turning a satisfied customer into a loyal customer – Q&A with a hospitality expert

Leonardo Inghilleri literally wrote the book on customer service in the hospitality industry - and an international bestseller at that.

 Read Full article »
Romanian Outsourcing Awards for Excellence designates the industry winners on May 11

Outsourcing Today, the integrated communication platform of the business services sector, presents the Third Edition of the annual Romanian

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events