Latest News  

Exclusive OT print issue: Genpact may expand 40% in the next two years

"The business process outsourcing and shared services industry benefits from the fastest growing trend that Romania ever witnessed", says Shibu Nambiar, COO Europe, Latin America and Africa.

2016-04-13 16:28:18 - by Bogdan Tudorache

Genpact started its local operations in 2005 with 80 employees and 2 customers and in 2016, more than ten years later, has expanded to more than 3,300 employees and over 50 customers across Europe.

"It is a phenomenal achievement. We expect to grow to 5,000 employees in the next couple of years. This industry is the fastest growing of what we have witnessed in the past ten years and probably from that we'll see over the next five to ten years as well," mentions Nambiar.

"In 2016 we are counting over 3,300 employees across our centres in Bucharest and Cluj-Napoca. Our plans for this year are to add more colleagues to our teams – we are currently expanding our business and we have over 300 openings available. Our global turnover in 2015 was of 2.46 billion USD and we expect to grow globally at a steady pace of 16-17 per cent compound annual growth rate (CAGR)," says Nambiar.

Genpact will expand the Bucharest team and will move into a new office building. "We will also initiate a new internal platform dedicated to our employees and their specific needs. We are extremely excited about these projects, but we have to keep the details to ourselves at this point."

The Genpact COO says that, although there are many aspects that can be improved in a developing country like Romania, the company is enjoying its success locally due to "the availability of a work force which is so talented, diverse and eager to strive."

"We all tend to compare Poland and Romania when it comes to the BPO industry. But we need to keep in mind that Poland is probably ten years ahead in terms of BPO and SSC set-up."

Though Romania has had its own share of over a decade in the industry, there is still a lot of untapped potential both in bigger cities and Tier 2 locations.

"We are extremely excited to continue in Romania and have recently signed up a large lease for next ten years! Interestingly, although we started our Poland operations later than the ones in Romania, we currently have four Polish delivery centres there and a total of 1,000 employees."

Nambiar believes that Bucharest, Cluj, Timisoara, Constanta, Brasov and Iasi will continue to see growth in this sector and as large enterprises will continue to operate from larger cities, they will also look out for options to expand into Tier 2 cities like Brasov and Iasi.

Read more in the Outsourcing Today's first print issue, available starting April, 21


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Stefanini named Eliza Irimia Financial Director for the EMEA region

Eliza Irimia joined Stefanini IT solutions company, with operations in 39 countries and 88 offices around the world, as Financial Director for EMEA. From this position, Eliza will coordinate the company's finan

 Read Full article »
The business environment - invited to get involved in the development of future employees

Over 5,400 Romanian young people have participated in the Duke of Edinburgh's International Award program in Romania (DofE) over the past six years, the personal development program that gives young people aged

 Read Full article »
Oracle study: Moving To IaaS is fundamental to remaining competitive

Research reveals benefits of Cloud Infrastructure established as a clear differentiator. A survey of 1,600 senior IT professionals explores the benefits and misconceptions surrounding IaaS adoption, according

 Read Full article »
Mihnea Diaconu appointed development manager at Webhelp

Webhelp Romania aims to consolidate and develops its local operations by hiring Mihnea Diaconu as Business Development Director.

 Read Full article »
The biggest FAB LAB from Romania has been opened in Iasi

Based on a concept made by the Miolk team, Fab Lab Iasi has a surface of over 700 sqm and it offers different scenarios for flexible use of the space (competition areas, co-working, makerspace, teaching rooms,

 Read Full article »
Deutsche Bank makes its computer code publicly available for the first time

Deutsche Bank announces it aims to create a common industry standard for trading technology by making its own computer code publicly available for the first time.

 Read Full article »
Deloitte: Leadership disrupted: Pushing the boundaries 2017 Global Human Capital Trends

According to a study of this year conducted by consultancy company Deloitte, today, Many organizations need a completely different kind of leader: a "digital leader" who can build teams, keep people connected a

 Read Full article »
Coface Technologies team already employs 30 specialists in core business applications

Six months after the inauguration of the IT development centre in Bucharest, Coface Technologies has already formed its first functional teams and has also launched the first successful projects, such as the au

 Read Full article »
Pavel Campan appointed as the new Vice-President of Operations for TELUS International Romania

Pavel Campan has been named Vice-President of Operations for TELUS International Romania. This appointment comes at a time when the company is about to reach 1,500 team members locally.

 Read Full article »
Roxana Tesiu appointed as the new Vice-President of Human Resources for TELUS International Europe

Roxana Tesiu has been named Vice-President Human Resources of TELUS International Europe. In her new role, she will lead the HR teams in both Romania and Bulgaria, at a time when the number of team members in b

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» Pavel Campan appointed as the new Vice...
» Roxana Tesiu appointed as the new Vice...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Manpower:Romania has world's third hig...
» Oracle study: Moving To IaaS is fundam...
» Molson Coors started to grow its busin...
» Comdata to buy four subsidiaries of Fr...
» SII Romania moves to a new office in A...
» The business environment - invited to ...
» PwC: The competitive advantages of Rom...
 
EDITOR CHOICE
Wipro launches automotive center of excellence in Romania

Wipro Limited, global information technology, consulting and business process services company, announced the launch of an Automotive Center of Excellence (CoE) in Timisoara, Romania. This CoE will help Wipro d

 Read Full article »
TELUS International Europe: The convergence of customer service and digital marketing/NewGen technologies: What does it mean for businesses?

Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing

 Read Full article »
Stay updated on People in Shared Services and Outsourcing Forum, October 19

Outsourcing Today organizes the third edition of People in Shared Services and Outsourcing Forum, on October 19, 2017 in Bucharest at Caro Hotel.

 Read Full article »
Preparing for the new future

Business shared services in Romania is by nature a flexible, mobile and diverse community and in this context, local markets develop their own particularities to address the global changes, to adjust to new dem

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events