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Dell brings automated support services to Romania

Dell's newest ProSupport Plus service is now available for Romanian clients through an automated service, according to a company release.

2016-03-09 12:45:05 - by Bogdan Tudorache

Dell announced its flagship ProSupport Plus for PCs and tablets support service is now available in 33 additional countries across Europe, the Middle East, Africa and Asia, including an "proactive and predictive automated support."

"This is the only complete support service combining priority access to expert support, accidental damage repair, and proactive/predictive monitoring for automatic issue prevention and resolution."

Although mostly automated, the service has a dedicated technical account manager who serves as a single point of accountability and provides monthly reporting for customers with 1,000 or more ProSupport Plus systems.

According to the company, customers now "spend up to 84 percent less time on technical support calls and take up to 58 percent fewer steps to resolve a hard drive issue than with key competitors."

ProSupport Plus for PCs and tablets is now available to customers and channel partners in an additional 37 countries and five languages, bringing the total global coverage to 101 countries and 21 languages.


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