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Xerox expands its customer care center in Oradea and will employ 40 more people

Xerox is relocating its current customer care center to a larger a facility and will recruit about 40 agents by the end of 2016.

2016-01-21 14:33:28 - by Bogdan Tudorache

To accommodate its growth and to meet client demands, The Oradea-based center has grown from 35 agents at the beginning of 2015 to more than 110 employees today. Moreover, Xerox will further employ 40 agents by the end of 2016.

"Xerox will be able to accommodate its ever-growing number of employees and will allow for further expansion to meet our client demands", said Robert van Diem, senior vice president for Xerox customer care operations in Europe, Middle East and Africa. "Our goal is to continually raise the work environment globally, as our employees are our most important assets."

The new center is located on the third floor of Oradea Trade Center and benefits from an easily accessible location in one of the busiest office buildings in the city.

Currently, the center provides inbound & outbound customer care services for clients in the telecom, travel and pharmaceuticals industries. Staff support a growing list of local and global clients in Romanian, English, French, German and Italian.

Apart from strong language skills, potential candidates must also have sales and negotiating abilities and be proficient in using clients' operating systems and share a desire to develop their career with a global services provider.

Xerox has operated for more than 45 years in Romania and is the first company in the country that started offering complete solutions for optimizing document workflow in offices of all sizes. Xerox now is one of the top players, in the local market, for printing, document management services and business processes and offers solutions and equipment to companies and individual clients. Xerox has two offices in Bucharest, two facilities in Iasi, one center in Oradea and one in Bacau employing more than 2,300 people in total.

Xerox has more than 25 years' experience managing customer relationships on behalf of clients. The company processes over 2.5 million interactions daily across 160 locations worldwide.


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