Latest News  

Stefanini: Using Agile in Brazil, or how to complete a three-party project

Managing a nearshore development project for a US client creates its own challenges; doing it in a three-party ecosystem requires even greater management of potential issues and a creative approach to project development.

2016-01-11 15:29:35

Stefanini recently tackled such a project for a US client from its Brazilian development center.
Stefanini does not usually divide nearshore teams themselves and so they tend to have one single site in the nearshore with on-site expertise in the US, according to nearshoreamericas.com.

Nikhil Desai, who is responsible for application management services at Stefanini and works with technology leads to set up outsourcing and nearshoring solutions for clients, explained that the application development project out of the nearshore took place in a three-entity ecosystem.

There was an end client, IFF (International Flavors & Fragrances Inc.), for whom the end portal has been designed, a partner, Tandemseven who provided the end-user experience expertise in user interface and design, and Stefanini, which provided the back-end solutions and execution of the system. "We addressed all of the technical solutions," he said.

The project, Desai said, exemplifies where nearshore adds value. The goal was to create an end-user system of engagement through the development of a customer web portal.

"The idea was that the portal could help identify sales leads, take customer feedback, conduct customer interviews, a single page application that could provide a list of the range of products that IFF have and so on," he said.

Stefanini, Desai noted, has strongly advocating nearshore to clients because real-time development with Agile is possible and there is the opportunity for very high interaction. "

Stefanini's Sao Paulo headquarters, with is almost 6,000-strong workforce, was chosen for its expertise. Stefanini does not usually divide nearshore teams themselves and so they tend to have one single site in the nearshore with on-site expertise in the US.

It is more feasible, in this nearshore context, to do something using Agile. "This kind of project requires very high interaction with your business user. You mock up a screen, you put up a wireframe, you show a business user and then the next thing they say not this way or this makes more sense. It is very agile, very responsive," Desai explained.

Desai explained that key to the success of this was team structuring and distribution. It was a 10-member effort, with a nine-month timeframe, delivered through agile methodology, with two-week iterations. The project began in February/ March 2014.

It was important to decide what roles were needed and where they would be situated. The project manager was on site, as was a web designer, with the back-end development team situated mainly in the nearshore at Stefanini's Sao Paulo, Brazil delivery center with support from members on-site in the USA.

Since it was a distributed agile model it worked well in nearshore where the time zones were the same. "The project rolled out similarly to any two-team project where you have one team in Florida and one Michigan, for example. And that is the beauty of nearshore," Desai said.

The result of this was that was not really a need to have a scrum of scrums. The scrum included Tandemseven and the client. "We established that connection between all three entities," he said. "The team structuring is one of most important elements to bridge the communication and culture gap, and ensure collaboration."

Language was not an issue as "fully 90% of staff are English-speaking in the nearshore." The emphasis on communication extended across the entire project. "Pretty much everybody in our nearshore team was encouraged to have a real-time conversation for anything that was technical or required a dialogue and that was critical," Desai added. "We couldn't afford single communication channel bottlenecks."

"It was a pretty smooth execution," he said. The result is that Stefanini has looked at the process and outcome of this project, combined the learnings with its existing views and adapted their overall model. "There were lots of lessons learned around team structuring and execution and we have implemented these learnings across our projects," Desai added. "All organizations need to keep learning."

Agile principles (Wiki)

The Agile Manifesto is based on twelve principles:
1. Customer satisfaction by early and continuous delivery of valuable software
2. Welcome changing requirements, even in late development
3. Working software is delivered frequently (weeks rather than months)
4. Close, daily cooperation between business people and developers
5. Projects are built around motivated individuals, who should be trusted
6. Face-to-face conversation is the best form of communication (co-location)
7. Working software is the principal measure of progress
8. Sustainable development, able to maintain a constant pace
9. Continuous attention to technical excellence and good design
10. Simplicity—the art of maximizing the amount of work not done—is essential
11. Self-organizing teams
12. Regular adaptation to changing circumstance


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Michael Ringman, TELUS International: Going omnichannel, from challenges, misconceptions to readiness and benefits

In a recent interview, Outsourcing Today asked Michael Ringman, Chief Information Officer, TELUS International about the latest resolutions and

 Read Full article »
DB Global Technology launches DB Tech School and trains a new generation of Romanian software specialists

DB Global Technology, Deutsche Bank's technology center in Bucharest, launches DB Tech School, a training program for software specialists who are at the beginning of their careers and are interested in the Jav

 Read Full article »
Atos wins major contract with Safran in the transformation of IT infrastructure

Atos, a global leader in digital transformation, has been selected by Safran, leader in the aeronautics and aerospace sectors, as its partner to optimize datacenters worldwide. The four-year contract runs till

 Read Full article »
Amazon close to sign lease contract for 10.000 sqm office space within Globalworth Campus

At the beginning of this year, the US giant retailer Amazon was said to rent around 10.000 sqm office spaces in Bucharest, where they might hire some 1.000 professionals, according to sources close to company q

 Read Full article »
Levi9 relocates office to Business Center Iasi

IT company Levi9 will open its new Iasi office at Iasi, Soseaua Nationala 31. The new office will be a modern, open and attractive working environment for the 150 employees and facilitate the expected growth to

 Read Full article »
IBM to open its fourth business services center in Romania

US-based IT giant IBM announced it would open a new business center in Cluj-Napoca this July, the fourth center operated by the It company in Romania, after Bucharest, Brasov and Timisoara.

 Read Full article »
SAP ranked first among Europe's most valuable brands in 2017

SAP, leading company in digital transformation, ranked 1st among Europe's most valuable brands, according to the 2017's edition of BrandZ Top 100 Most Valuable Global Brands, with a brand value of 45.194 billio

 Read Full article »
Nokia invests 73 million Euro in expanding its campus in Timisoara

Finland-based company Nokia said it will be expanding its campus in western city of Timisoara with the biggest research and development (R&D) center in the Romanian telecom industry and the total investment exc

 Read Full article »
Romania's Fribourg Capital launches 20 million Euro investment fund for startups

Romanian investment firm Fribourg Capital said it has launched Fribourg Digital, a 20 million Euro investment fund which targets startups in the IT sector, according to a company statement quoted by seenews.

 Read Full article »
Avangate plans to hire 45 IT specialists for its office in Romania

Avangate, the global eCommerce and subscription billing platform for software, SaaS, and digital solutions, with Romanian roots, which recently acquired the 2Checkout global payment processor, will hire 45 IT s

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Grégoire Vigroux appointed the new Vi...
» Romanian Outsourcing Awards for Excell...
» Romanian Outsourcing Awards for Excell...
» SocGen's EBS division to grow 60%, exp...
» Bombardier: from Bucharest subway to t...
» Ericsson and Skanska trial IoT for Sma...
» OT Learning & Development Roundable ta...
» Molson Coors started to grow its busin...
» AFI Europe Romania and Dedeman sign ag...
 
EDITOR CHOICE
TELUS International Europe: Issue 3 - Customers First magazine! Strategy and innovation in travel and hospitality

The third issue of our Customers First magazine is now available! The latest edition is all about travel and hospitality, featuring insights from industry experts and top brands like JetBlue, Turo, Joie de Vivr

 Read Full article »
The future is now - Review of Romanian Outsourcing Summit, 2017

Romania delivers services in 25 languages with more than 100,000 specialists employed in the outsourcing industry and business services, and based on an estimated growth of 15-20 per cent, it is estimated to re

 Read Full article »
Genpact's COO: Staying ahead of the curve

Shibu Nambiar has over 18 years of experience in the services industry, covering roles in operations, project management, service delivery, product development, domain management and training.

 Read Full article »
Reshaping the industry mindset

The business shared services industry in Romania is living a fantastic youth, but may be heading towards a maturity that may come sooner than expected, thanks to disruptive emerging technologies and the urgent

 Read Full article »
OT Learning & Development Roundable takes place on June 15th

On June 15th, Outsourcing Today organizes OT Learning & Development roundtable. The event brings together the business services professionals to discuss and discover new tools and programs designed to assist bu

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events