Latest News  

HfS survey: Most managers choose outsourcing for decreasing costs

About 52% of managers see the providers of business services as "a great vehicle to drive down costs and improve efficiencies," and only 28% see them as " a vital partner that plugs critical gaps in term of skills, global scale, domain knowledge and technology," according to a new HfS study.

2015-12-14 16:03:48 - by Bogdan Tudorache

"Our theme for 2016 is all about us getting back to basics as a services industry, and nothing exemplifies this more than what the buyers and providers privately said about each other at the recent HfS Working Summit in Harvard Square. Once we get past all the talk of disruption and change, the real issue holding back progress is the simple fact that too many of today's services relationships are just not set up to be collaborative ventures," writes horsesforsources.com.

Only one in five outsourcing relationships are "collaborative," and therefore, about 80% of buyers simply aren't engaging with their providers in a collaborative way.

About 70% of the responders said that the relation with the service provider have a "directive" relations, in which "they tell them what to do".

Only 21% have a "collaborative" relation, in which joinly strategize and execute, and just 10% of managers think they have a dysfunctional relation, and there's a "general lack of communication and accomplishment."

HfS considers also three measure that could break the cycle:

1) Buyers need to entrust more higher-value work to their providers, with their leadership incentivizing their middle-managers to "let go". Many buyers consistently admit they need to entrust their provider with higher value work to improve the quality of their engagement. But this isn't really about trust, it's more about the buyer letting go and having the confidence to give their service provider more responsibility, which would make them more effective at their own jobs. Sadly, most middle-managers have absolutely no motivation to entrust more to their service provider -and, frankly, why should they? What motivation would you have to make yourself less dispensable to your firm? So it's up to their leadership to force the issue, either by demanding more work is outsourced, or by incentivizing their managers by giving them more motivating work to do… with real financial and career benefits to do so.
2) Automation is the "new offshoring", so leverage RPA to create renewed opportunities to collaborate. The next wave of value is blending global sourcing with the mimicking of manual processes in RPA software that are predominantly high throughout, high intensity tasks. All enterprises have varying potentials for real automation value to be created by robotizing rote manual tasks. And most of the respectable service providers have invested in capabilities to develop an RPA strategy for their clients. Buyers must learn from mistakes of the past to look beyond short term cost savings and create a broader intelligent automation strategy, which also creates significant opportunities to establish more collaborative, value-added relationships with their service partners. Moreover, it is in the interests of buyside managers to put automation capabilities on their resumés as CEOs increasingly demand a cohesive plan to create a more automated operating platform to support non-linear future growth for their firms.
3) Weave Design Thinking into engagements to shift the impetus towards mutually beneficial outcomes. The less hyped, but nevertheless creeping uptake of Design Thinking is helping several relationships inject lateral thinking and renewed motivation to work together, not only in the customer-facing front office, but also in the back office operational functions. Design Thinking in services is based, primarily, on both service buyer and provider coming together to create business outcomes that are mutually beneficial – and motivational – for both parties. However, this must be established as ongoing collaboration across all key relationship stakeholders, and not simply two days of senior management putting sticky notes on each others' foreheads. There must be senior pressure and buy in to adopt Design Thinking as a means to move away from Six Sigma-obsessed old world models, and really change the way the service buyer and provider teams work together. We're seeing encouraging signs from several providers aggressively promoting Design Thinking techniques, such as Infosys, IBM and Cognizant, into their engagements, but this is still restricted to far too few a number of buyers at this stage. But Design Thinking, and new creations of Design Thinking-eque collaborative methods are increasingly important ways to bring together new concepts and ideas, better teamwork, and ways to design outcomes jointly that can incporporate investments from both sides


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Co-working hubs get big on the office market in Bucharest

In the first half of this year, coworking spaces operators are said to have rented office space of nearly 20,000 square meters in existing or emerging buildings in the capital, accounting for 13.4 per cent of t

 Read Full article »
Stefanini achieves 2 digit growth for the 5th consecutive year in Romania and EMEA

Stefanini Romania increased its net turnover by 13.5 per cent last year, to 38.8 million Euro. The company has also seen an important 12 per cent growth at EMEA level last year, where it registered revenues of

 Read Full article »
Ubisoft Coding Campus records 1,000 applicants for 24 positions

Ubisoft, one of the entertainment industry leaders, announces the start of the Coding Campus courses, a 6-month international accelerated learning program based on a curriculum developed by Ubisoft's online pro

 Read Full article »
CBRE: Building owners choose to outsource their property management

According to the latest findings of real estate consultant CBRE, the percentage of outsourcing of property management services has increased over the last few years in retail and office segments; In 2017, 79 pe

 Read Full article »
Veeam launches the global CSR program Veeam Cares and donates toys for 50 children of Hercules Association

Veeam launches the global CSR program by introducing the Veeam Cares initiative, encouraging its employees from around the world to engage in voluntary activities for the benefit of selected NGOs.

 Read Full article »
Zitec launches its new office space of 1,700 sqm in Timpuri Noi Square

Zitec, specialized in the development of personalized technology solutions, services and products, announced it launched its new headquarters in the Timpuri Noi Square office on a surface of 1,700 square meters

 Read Full article »
SAP will "adopt a school" also in Cluj-Napoca, Timisoara and Bucharest

SAP continues in 2018 the project Adopta o Scoala (Adopt a School) through which the company's employees support Scratch programming courses in three primary schools in Bucharest, Timisoara and Cluj-Napoca.

 Read Full article »
CBRE advises London Stock Exchange Group in Romania

CBRE, the world and local market leader in real estate consultancy, advised London Stock Exchange Group (LSEG) in the leasing transaction of 3,000 sqm office space for a new Business Services Centre in Buchares

 Read Full article »
Portland Trust unveils the new symbol of Oregon Park

Closely related to events celebrated in 2018, the year of Romania's 100th anniversary, Portland Trust unveiled the statue that will highlight the identity of the award winning office complex Oregon Park.

 Read Full article »
96% of the first generation of ABSL Master's graduates were employed in business services

96% of the first generation of ABSL Master's graduates were employed in the same field they have studied - business services, within the member companies of the Association of Business Leaders in Romania (ABSL)

 Read Full article »
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Committed to growth
» The Outsourcing industry announces its...
» Genpact's COO: Staying ahead of the cu...
» PwC: The competitive advantages of Rom...
» Zitec's digital marketing division reg...
» Luxoft expands Asia Pacific presence w...
» Olga Botusan, Stefanini: There is a hu...
» How does leadership look today?
» EXCLUSIVE: ABSL Timisoara - BPO and SS...
 
EDITOR CHOICE
In the search of the best next available resource, human or not

With the work demand expressed for the "traditional" job openings in ITO, HRO, BPO or SSC, the question formulated by the industry stakeholders points to some concerns regarding the future availability of the s

 Read Full article »
Competing in outsourcing: racing of endurance and skills

As Romania's outsourcing sector is currently estimated to employ more than 100,000 people, a constant evolution in the past years (with 15.000 employees registered in 2007), the local market is a popular nearsh

 Read Full article »
How to become people savvy?

The discussions in the panel of this summer's OT Learning and Development's roundtable underlined the necessity of providing the learning and the knowledge transfer when the necessity occurs, customized and app

 Read Full article »
From a Romanian business venture to a place called home

Vivek Bakshi, the General Manager of International Operations (Europe) at Wipro Technologies has spent more than a decade in Romania, heading the Wipro's International Locations/ Delivery Centers Europe from Bu

 Read Full article »
George Didoiu, Colliers: The trend in office development is going towards an area where people are encouraged to interact

The co-working spaces are already present and gaining grounds. The classical close-doors offices will be rare and a strong trend is to include features now present in the hospitality area in the company offices

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events