Latest News  

CBRE: Romanian outsourcing industry has 310 offices and 0.5 mln. sqm

Business Processes Outsourcing (BPO) and Information Techology Outsourcing (ITO) sectors are the most lucrative segments within the outsourcing business in Romania, each with around 22 – 23,000 employees, throughout the country, states a recent survey by CBRE.

2015-11-20 15:13:06 - by Bogdan Tudorache

The outsourcing industry offers employment to over 67,000 people within 215 companies, that have over 310 offices covering an office space of half million sq m spread throughout the country.

"In our calculation around 67,000 people are working within BPO, SSC and ITO in Romania, with at least another 5,000 new jobs in planning to be occupied within the next 12 months," states the study.
A relatively new branch, Shared Service Center, or SSC, is starting to gain momentum and has under employment around 15,000 employees.

Research & Development, due to its high-skill level of operation is a relatively small sector, has around 5,000 employees.

"On average, an outsourcing centre in Romania has 320 employees, with BPOs having almost 500, while ITOs around 270. More than half (47%) of the analysed companies are focused on Application Development & Maintenance, followed by companies dealing with a multitude of processes, including Human Resources, Finance & Accounting, Support Services."

Pure contact centres (call centres) account for 12% of the companies analysed. Still, as the nature of the business entails large operations, these companies employ over 10,000 people (15% of total).
The presence of so many ITOs is not random – two factors are in stake: the high number of graduates with programming / IT skills, in all major regional cities – over 20,000 graduates with technical skills on a yearly basis, and the number and value of state incentives awarded by the Romanian Government to the IT industry.

This includes 100% exemption on income tax for IT employees and public financing for development of IT innovation parks.

Software and outsourcing companies alike can benefit from state aids for regional development, job creation and investment support for new technologies creation, as well as 50% tax deduction for R&D related cost of operations, according to ANIS (the Employers Association of the Software Industry).
While the last couple of years the exposure and size of outsourcing companies has increased substantially, these companies were very much present since as early as 1991.

Indeed, in the last four years, the number of SSCs has almost tripled in size, while a majority of other outsourcing companies expanded their presence.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
IBM to open its fourth business services center in Romania

US-based IT giant IBM announced it would open a new business center in Cluj-Napoca this July, the fourth center operated by the It company in Romania, after Bucharest, Brasov and Timisoara.

 Read Full article »
SAP ranked first among Europe's most valuable brands in 2017

SAP, leading company in digital transformation, ranked 1st among Europe's most valuable brands, according to the 2017's edition of BrandZ Top 100 Most Valuable Global Brands, with a brand value of 45.194 billio

 Read Full article »
Nokia invests 73 million Euro in expanding its campus in Timisoara

Finland-based company Nokia said it will be expanding its campus in western city of Timisoara with the biggest research and development (R&D) center in the Romanian telecom industry and the total investment exc

 Read Full article »
Romania's Fribourg Capital launches 20 million Euro investment fund for startups

Romanian investment firm Fribourg Capital said it has launched Fribourg Digital, a 20 million Euro investment fund which targets startups in the IT sector, according to a company statement quoted by seenews.

 Read Full article »
Avangate plans to hire 45 IT specialists for its office in Romania

Avangate, the global eCommerce and subscription billing platform for software, SaaS, and digital solutions, with Romanian roots, which recently acquired the 2Checkout global payment processor, will hire 45 IT s

 Read Full article »
Qualitance made the FT's list of Europe's fastest-growing companies

The global technology innovation company with headquarters in Romania, US and Australia was ranked 612 on the list of 1000 European fast-growing firms, with a revenue growth of 165 per cent between 2012 and 201

 Read Full article »
Colliers: More than 265,000 sqm of office area is scheduled for delivery in 2017

More than 265,000 sqm of office area is scheduled for delivery in 2017, broadly in line with the level received in 2016, according to the recently launched market report of Colliers.

 Read Full article »
Societe Generale European Business Services reaches 1,000 employees in the shared service in Bucharest

Societe Generale European Business Services, the shared service center for Societe Generale Group, has reached 1,000 employees due to an accelerated growth over the last three years. Societe Generale European B

 Read Full article »
Adecco: Romania sees 40 per cent increase of recruitment in Q1 2017

This year had the best start of the last decade, from the perspective of recruitment volumes, being recorded in Q1 a growth of over 40 per cent of the recruitment against the same period of last year, and t

 Read Full article »
More than half of Romanian companies plan cybersecurity budget increase

According to a joint PwC Romania and Microsoft Romania survey launched recently, "Security in the Digital World", investments in cybersecurity are mostly driven by regulatory requirements instead of the organiz

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Grégoire Vigroux appointed the new Vi...
» Romanian Outsourcing Awards for Excell...
» Romanian Outsourcing Awards for Excell...
» SocGen's EBS division to grow 60%, exp...
» Bombardier: from Bucharest subway to t...
» Ericsson and Skanska trial IoT for Sma...
» OT Learning & Development Roundable ta...
» AFI Europe Romania and Dedeman sign ag...
» TELUS International Europe: E-book: Ho...
 
EDITOR CHOICE
Technology, friend or foe

How well do we understand the multitude of tools that are one touch away from us and how do we make the best use of it in terms of work efficiency, effectiveness and safety? Another of the biggest questions in

 Read Full article »
The future is now - Review of Romanian Outsourcing Summit, 2017

Romania delivers services in 25 languages with more than 100,000 specialists employed in the outsourcing industry and business services, and based on an estimated growth of 15-20 per cent, it is estimated to re

 Read Full article »
TELUS International Europe: How the travel and hospitality industry can get ahead with omnichannel customer service

For companies in the travel and hospitality industry, having an omnichannel strategy is becoming critical to compete in a complex market of both  Read Full article »

Genpact's COO: Staying ahead of the curve

Shibu Nambiar has over 18 years of experience in the services industry, covering roles in operations, project management, service delivery, product development, domain management and training.

 Read Full article »
Reshaping the industry mindset

The business shared services industry in Romania is living a fantastic youth, but may be heading towards a maturity that may come sooner than expected, thanks to disruptive emerging technologies and the urgent

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events