Latest News  

EXCLUSIVE: ABSL Timisoara - BPO and SSC segment growing fast, far from saturation

Timisoara is very close to Western Europe and has an important, unsaturated talent pool, say leaders of the Association of Business Services Leaders (ABSL).

2015-11-17 13:04:46 - by Bogdan Tudorache

About 100 business leaders attended today (November 17) the Timisoara ABSL business mixer, which focused on developing new services within the Bega river- based city.

There are lots of foreign investors lured in towards Timisoara, and none of them left, according to City Hall mayor Nicolae Robu.

"No major investment has ever failed so far in Timisoara, they have all succeeded", says Robu.
"We intend supporting all investors, especially green ones. The unemployment rate is of under 1% in Timisoara. There are a lot of private initiatives,…and the local tax discounts of up to 100% depending on the number of workplaces created," Robu added.

A GROWING MARKET

At the same time, the overall sector is growing fast.

"Today, the sector employs over 60,000 people in Romania, and over the next five years we will reach about 150,000. But the potential is of 300,000," says Vivek Bakshi, vice president, Human Resources & Labor Law, ABSL and CEO of Wipro in Romania (Wipro's chief of European International Operations).

The business services industry contributed to the state budget by up to about 500 million euros annually, says Bakshi, and more money are going to come during next years.

"Business services is not about call centers, which represent just a small segment of the BPO industry."

And if the first thing when you looked in the past at the BPO/ SSC segment was the low cost of destination, now we are talking about the value for the business, also says Ciprian Dan, Timisoara head, Wipro.

Business Process as a Service (BPaaS) market is estimated to grow 23% from 2015 to 2020 – according to an estimate by Marketsandmarkets.com, says Dan. BPaaS is any type of horizontal or vertical business process that's delivered based on the cloud services model.

"These days is harder and harder to get highly educated people and retain them, but the talent is there. Advantages: The cultural similarities - they have collaborative approach for projects. Also, as a time zone, is easy to meet any European counterpart. Plus, in Timisoara there's a low rate of attrition. And Romania as an EU member is complying with EU directives regarding data security. So, Romania did not reach its saturation point, we still see a lot of potential," says Ciprian Dan.

FAR FROM SATURATION

Offering the Krakow development example, Ilona Manea, Team manager of Romanian operations, Hays, also says Timisoara market did not saturate.

"I think Timisoara can reach 10-15,000 employees without the market to saturate," says Manea.
Hays, an organization which has a data base of 560,000 potential employees and its own SSC in Krakow, is ready to survey the Timisoara BPS market free of charge, if the businesses want to.
"The growth forecast of the Romanian is very challenging, to reach from 60,000 today to 150,000 in the next five years and 300,000 in the future. Bucharest is among top 50 outsourcing cities in the world, placing itself on position 39 (just climbed one position), ahead of Bratislava and Sophia.

Krakow reach the 9th position, and is the only city in Europe having international recognition," she adds.
"Poland (BPO and SSC industry) reached 170,000 employees, and the industry did not reach the market saturation, it is still growing. In Krakow there are 35,000 employees in Business services alone. In 2005, there were only 5,000 employees in Krakow. The discussion about market saturation was on even then. They grew 20% each year in Krakow, and the estimation for this year is of 38,000," Manea says.

However, as Bakshi adds, "the business climate in Poland is better. There is no reason to think Timisoara cannot reach that growth – all we have to do is to improve the business climate."

MAINLY IT, BEST SUITED FOR R&D

At the same time, Richard Perrin, Partner, KPMG, says that according to an industry survey on 29 firms with 18,000 employees (five of companies are actually located in Timisoara) there is a search for females with superior studies and mainly working into IT.

As such, 64% of the industry employees are female and 80% all employees are 25-35 year old. About 66% have a bachelor degree, only 13% have just high-school degree. Bucharest has 80% of the employees in the surveyed companies, and IT services dominate, with 66% of total employment.
"Timisoara is dominated by IT and finance and accounting," says Perrin.

"The forecast for 2016-17 is of an annual growth of more than 15%," he adds.

Andreea Paun, Associate director at Colliers, says Timisoara has a very good occupancy rate: more than 70% of the people have a job, according to national statistics (INS). "It has a large number of students, similarly to Iasi and Cluj. A graduate pool of more than 2,000 young people a year… Timisoara will be a very competitive source for R&D centers," she says.

According to a Brainspotting study, Timisoara is different from other cities as it has the largest engineers pool, says Paun.

Apart from that, the real figure of the employees in the BPO/SSC sector in Timisoara remains so far unknown. And industry leaders await for government recognition and support.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
AFI Brasov Mall begins the construction with 80 per cent assigned spaces

AFI Romania announced that the leasing campaign in AFI Brasov has advanced and has already assigned 80% of the spaces, a press release informs.

 Read Full article »
Logicom to acquire Romanian IT distributor Gemini

Logicom Information Technology, a subsidiary of Logicom Public Limited signed a pre-sale purchase agreement for the acquisition of Romanian IT distribution company Gemini.

 Read Full article »
InnovMatch Competition in solving business challenges

InnovMatch aims to enable innovative companies, start-ups, developers, entrepreneurs and students from around Central and Eastern Europe to tackle specific business challenges, and by using SAP Cloud Platform,

 Read Full article »
Zitec plans 5 million Euro worth business this year

Zitec, major provider of personalized technology solutions, services and products in Romania, announced it recorded a 30 per cent increase in turnover in the first half of 2017, compared to the same period in 2

 Read Full article »
Smartree: Romanian private sector wages up 7 pct on average in H1

HR outsourcing consultancy Smartree says that wages in the private sector rose by an average of 7 percent in the first half of this year compared to the same period of last year, mainly due to the increase of t

 Read Full article »
NTT Data takes up 4,000 square meters in Unirii View office project

NTT Data Romania, the software services and solutions provider, leased 4,000 square meters in Unirii View office project, the 18th floors tower that is being under development in downtown Bucharest, only five m

 Read Full article »
Eucom Survey: 2 out of 3 Romanian employees would learn a foreign language in order to advance in their career

The interim results of the latest survey conducted by Eucom, foreign language courses provider and part of the Ascendis Group, show that 2 out of 3 Romanian employees (66per cent of all respondents) want to lea

 Read Full article »
Google offers 30.000 US dollars grant for supporting computer science in Romania

Union of Romanian Informatics Teachers - UPIR has received a 30,000 US dollars worth grant from Google to create an online community dedicated to computer science high-school teachers.

 Read Full article »
Siveco's Newton project brings top-notch technology in schools for children with special needs

A pre-testing lesson in physics using 3D, Virtual Reality and Augmented Reality content develped by SIVECO Romania brought unexpected success for students with impaired hearing, within the NEWTON European proje

 Read Full article »
The IT sector in Romania anticipated to reach 12 per cent of GDP until 2025

Romania's IT&C sector will increase to 12% of the GDP in 2025, from a current value of 6% of the GDP, said Marian Popa, head of DB Global Tehnology's IT center in Bucharest, citied by Mediafax newswire.

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» Voxpro opens office in Bucharest and h...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» AFI Brasov Mall begins the constructio...
» Romanian Outsourcing Awards for Excell...
» Logicom to acquire Romanian IT distrib...
» Welcome onboard!
» Genpact's COO: Staying ahead of the cu...
» Comdata to buy four subsidiaries of Fr...
» Omnichannel: 4 pillars of a purposeful...
» Exclusive OT print issue: Genpact may ...
 
EDITOR CHOICE
Preparing for the new future

Business shared services in Romania is by nature a flexible, mobile and diverse community and in this context, local markets develop their own particularities to address the global changes, to adjust to new dem

 Read Full article »
EY: Work-life balance has become more difficult to be managed by one third of full-time employees in 8 large countries

EY's global survey of full-time workers in eight countries finds that one-third say managing work-life has become more difficult, with younger generations and parents hit hardest.

 Read Full article »
Welcome onboard!

By 2020, some 200.000 people are expected to work in business shared services in Romania, doubling the current employment portfolio enrolled in more than 120 companies operating BPO, SSC or ITO services. Howeve

 Read Full article »
Thierry Blain, SG EBS: Bringing teams to the next level

The journey of Societe Generale European Business Services began with the need for a strategic location to sustain and transform European operations of Societe Generale Group. The purpose was, from the early da

 Read Full article »
TELUS International Europe: Issue 3 - Customers First magazine! Strategy and innovation in travel and hospitality

The third issue of our Customers First magazine is now available! The latest edition is all about travel and hospitality, featuring insights from industry experts and top brands like JetBlue, Turo, Joie de Vivr

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events