Latest News  

The Polish lesson: 470 Global BPO and Shared Service Centers

The fact that businesses require increasingly globalized outsourcing solutions is beyond question. These days, some companies are "born global", others achieve globalism or have globalism thrust upon them.

2015-11-16 16:35:56

The speed of information transfer, efficiency of control and economy of scale are all reasons why businesses regard the incorporation of global solutions as part of their competitive strategy.

One of the most remarkable changes in Poland over the last five years has been the tremendous investment in Poland as a center for global BPO and shared service centers (SSCs), writes David James for Warsaw Business Journal.

Poland has been able to develop this industry in a spectacular way as a result of its education system, communication infrastructure, and even the hands-on experience of Poles returning from working in the UK.

All these factors accumulate to make this country a fertile ground for this new industry. There are 470 centers and over 150,000 employees working in the sector, serving thousands of businesses from all over the world.

We can say that India has truly had to move over to make room for the Polish outsourcing tiger. There do, however, remain certain problems and issues in the sector which is why some audit firms have developed a raft of solutions especially for the industry and its clients.

The first is the problem of localizing services. After all, it is all very well having your accounts ready to trial in a foreign country but how will people sitting in Poland know about the specific requirements in the company's country of residence?

We have the issue of language but this is usually solved by the fact that Polish centers are home to nationals from dozens of countries from around the world. A more challenging issue is how to deal with indirect and direct taxation and how to make the accounts seem like they were produced across the street when Mr Kuiypers in the local tax office in the Netherlands looks at them?

The remaining issue is auditing – it is not easy for most international audit companies to service SSCs as the systems in most firms require teams of auditors to be flown in from all the respective countries – after all most audit firms are networks run out of the UK or US and are mostly concerned about liability therefore, each country undergoes its own processes.

This adds significantly to the cost and brings in unexpected complexity.
Businesses who would like to begin a global BPO or SSC project and who are considering a choice of providers to help them, can and should obtain independent advice in order to weigh up the pros and cons of different solutions.

David J. James is director of international desks at Mazars in Poland


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Companies leased 105,000 sqm of office space in Q1 2019, with IT&C players top stars in a tight labour market

The Bucharest office market debuted in 2019 with decent numbers: a gross take-up of 105,000 sqm, out of which the net take-up was 29,000 sqm, and 93,000 sqm of deliveries. Data from the real estate consultancy

 Read Full article »
Microsoft report: Romania registers average malware attack rate of 7.46 per cent, over European average

Romania reached a 7.646 per cent malware attack rate in 2018, 2.13 per cent higher than the average European rate, according tot eh 24th edition of Microsoft Security Intelligence (SIR), released recently.

 Read Full article »
Blockchain StartUp Swazm signs partnership with Maguay, one of the biggest server and storage suppliers in Europe

Romanian Blockchain company Swazm has signed a partnership with Maguay, one of the biggest server and storage suppliers in Europe. The objective of the partnership is to expand the Swazm blockchain network by u

 Read Full article »
Deloitte research: Learning, employee experience and leadership, the main topics on human capital agenda in Romania

Continuous learning for skills development, leadership development and improving the employee experience are the most important and urgent among the trends identified by Deloitte 2019 Global Human Capital Trend

 Read Full article »
Oracle: Shifting toward a whole-enterprise cloud

Cloud technology and its adoption have been transformative for nearly every business, industry, and product. From running applications that are always-on and available, to limitless infrastructure scalability,

 Read Full article »
CBRE takes charge of the operations of NEPI Rockcastle's office portfolio in Bucharest

CBRE, the world and local market leader in real estate consultancy, was mandated with the property management of NEPI Rockcastle's office portfolio in Bucharest, consisting of three emblematical buildings: Flo

 Read Full article »
KPMG launches an application enabling real-time feedback of employees and managers

KPMG launches an application enabling real-time feedback of employees and managers

 Read Full article »
ABSL GALA AWARDS celebrated its winners last evening at Bucharest

As the voice of the business services, ABSL has created the ABSL Awards with the purpose of recognizing the most innovative, impactful and valuable projects and initiatives of the business services industry ove

 Read Full article »
Medium-sized companies relocate from class B to class A-offices in Timisoara

The office market in Timisoara witnesses a new trend: the relocation of companies from class B spaces to class A and the increase in attractiveness of modern office projects for firms with less than 50 employee

 Read Full article »
PropTech Romania organizes a hackathon in Bucharest, dedicated to real estate industry

Proptech Romania, the first Romanian innovation platform dedicated to the real estate market announced it is organizing the first European Real Estate Hackathon, in Bucharest, on the 12-13 April, an event that

 Read Full article »
 
 
 
MOST READ ARTICLES
» Huawei opens a centre on cyber securit...
» Romania ranks above EU average in gend...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Bucharest, in the top of cities in Eur...
» Berg Software Romania: Reasons to outs...
» Meet the experts who will decide the w...
» KPMG launches an application enabling ...
» Bogdan Pelinescu, president of ABSL: A...
» ABSL GALA AWARDS celebrated its winner...
» George Rotariu, CEO Bitcoin Romania: B...
 
EDITOR CHOICE
George Didoiu: Meet the moderator of Romanian Business Services Forum 2019 CEO LEADERS DEBATE, on May 7

In his 15 years of real estate, George Didoiu advised on the relocation of top IT&C, finance-banking and consultancy companies, which total over 10,000 employees.

 Read Full article »
Marian V. Popa: Meet the speakers at Romanian Business Services Forum 2019 CEO LEADERS DEBATE, on May 7

Marian (Mike) Popa started his career in 1973 with the Romanian Chamber of Commerce, working for 10 years in Publicom – Foreign Trade Advertising Company. In 1983 he became General Manager of Rank Xerox Ltd

 Read Full article »
Catalina Dodu - Meet the speakers at Romanian Business Services Forum 2019 CEO LEADERS DEBATE, on May 7

Catalina Dodu runs the operations of Atos Romania since March 2014, with an experience of over 15 years in IT management. Previous to being appointed Country Manager, Catalina managed the System Integration div

 Read Full article »
Philippe Beucher: Meet the speakers at Romanian Business Services Forum 2019 CEO LEADERS DEBATE, on May 7

Philippe Beucher is the Managing Director of Accenture Operations – Danubia Region, leading the Operations entity for Romania, Czech Republic, Slovakia and Hungary starting from February 2019. For the past 1

 Read Full article »
Meet the speakers at Romanian Business Services Forum 2019 CEO LEADERS DEBATE, on May 7th - Matthieu Pasquier

Matthieu Pasquier is CEO of Societe Generale European Business Services since August 2018 bringing more than 27 years experience in Societe Generale group. During 2014-2018, Matthieu was Head of SG GSC Chennai

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events