Latest News  

150 industry leaders at the HR in Shared Services and Outsourcing Forum

While launching Outsourcing-Today.ro, The Diplomat-Bucharest was host for its first annual event dedicated exclusively to the HR managers in shared services and outsourcing industry. The event took place on October, 28 at InterContinental Hotel in Bucharest.

2015-10-29 15:22:48 - by Bogdan Tudorache

The 150 attendants enjoyed the two interactive panels and the four workshops held by Genpact, Wipro, SocGen European Business Services and ACCA.

„As Richard Branson said, the key element of succeeding in any business is: People, people and people,” said Daniel Bratu, vice president, Operations Support, Genpact Europe and ABSL Romania vice president, Education, during his opening speech.

„The industry started from 400 people and in just 10 years developed to more than 60,000 employees, an important figure, generating significant revenues to the state budget. Today Genpact has 3,000 employees, and we have bet on people,” Bratu said.

Genpact launched its recruitment platform youyourself.ro, which posts today more than 420 openings in Bucharest and Cluj, for young and experienced professionals. „We hired 1,000 new employees in 2015,” also said Crina Ilie, vice president, Human Resources, Genpact Europe.

Due to fact that Romanian education system is rather based on theory, Genpact launched its own training and education programs, one of the most known being „Genpact Gateway,” Bratu explained. Other subsidized certifications and training programs allow employees to advance in their careers inside Genpact, in Romania, but as well in other „geographies.”

„I don’t think that our competitive differential to other countries should be the cheap cost of labor, but the value offered by our people,” Bratu added.

The event benefited by an exquisite moderation from Andrei Romanescu, former leader of the local HP Global Business Center and now a mentor for „go-getters”.

While the first panel discussed the local education, Varujan Pambuccian, member of the Chamber of Deputies IT&C Commission, fears that technology is laying people off, and states that Romania need a different type of predictive education.

„Romanian education system must be headed towards what we think, with a vast probability, that may follow,” Pambuccian said, explaining that high-schools should educate professionals for the outsourced services industry directly, as it happens in other countries, and should put more accent to practical training.

“We must adapt our education system, unfortunately, we are still reactive and we await to see what is happening in other parts of the world to react,” Bratu added.

“Mobility is important and useful only if we look at countries where it is something usual,” said Ionut Anica-Popa, Director, Department of Relations with Socio-Economic Environment, Bucharest University of Economic Studies, ASE.

As commuting between cities in Romania is a very infrequent phenomenon, “there’s a tremendous pressure on Bucharest from employers and the cost side, as universities only prepare a fixed number of graduates each year, while industry needs grow,” Anica said.

“In other countries, such as Holland, we work with high-school graduates, who are covering the so-called ‘clerk jobs’,” also said Bratu.

ABSL launched a new master program in partnership with ASE, covering 75 positions within the first year. Elsewhere, ABSL also launched a series of regional business mixers and conferences in Bucharest, Cluj, Brasov, Constanta, Craiova and other cities (and following next in Timisoara on November 17).

While ACCA contributed to the ASE master curriculum and partners with universities in Iasi, Timisoara and Cluj, ACCA has adopted an open-doors policy for students, says Mihaela Robu, Acting head of ACCA – South-Eastern Europe.

“Since 1990, we say Romania has a cheap labor force. We must change this paradigm and say we have a valuable work force. And we should not await the state to react. The state doesn’t have any money. The civil business society, the companies must be involved into education,” added Sebastian Vaduva, president of The informal School of IT.

HR talent management: the challenges of attraction, retention and motivation

Amalia Sterescu, CEO, Outsourcing Advisers, founder of Public Speaking School, opened the second session urging for empowering of the HR training communities.

“Reading a Human Resources Society study, that revealed that during the next 10 years the challenges of the human resources managers will be developing the leaders, ensuring a collaborative environment, assuring a better communication between leaders and a better responsibility, I was thinking that HR managers have a lot on their shoulders,” said Sterescu. “The key question is: who is developing the HR manager? …Besides business objectives, HR managers have a huge responsibility, to create future leaders that will support this industry in Romania,” Sterescu said.

As such, the HR managers must leave their normal patterns and continuously adapt, she added.
Roxana Tesiu, Europe HR head at Wipro Technologies, said the company is undergoing a transforming process for its Europe HR, and it will reposition its HR strategy.
“I am proud of our team, which had a very low personnel fluctuation during past years…I realized that we need to reinvent ourselves. We can offer solutions to our CEO, instead of demanding,” said Tesiu.

Wipro average team age is of 27, but the HR function has a sum of generations to manage. “The X generation has values and life principles totally different from the Y generation. The X managers have the Y generation underneath - an adaptable, passive generation, which has its own protection mechanisms which engulfs lack of rules adoption. We must stimulate the intra-preneur dimension within this generation. We can reinvent HR in many detailed things, such as adopting tasks from entrepreneurial side,” said Tesiu.

While newer generations prefer fun, innovative companies, they prefer companies that adapt to their needs, and are also respecting their ethics, also Sterescu explains.
Catalina Magui, deputy head of HR SSC at Societe Generale European Business Services, admits “we must not keep closed into using 25-year old methods”, when it comes to compensations and benefits, to keep track with newer generations.

“I bet our parents faced the same problems, we must adapt, along what we witness into our companies and into day to day lives,” said Magui.
At the same time, Crina Ilie, vice president, Human Resources, Genpact Europe, said that there’s no such thing as unrealistic expectations form the newer generations, but just wrong HR dialogue approaches.

“During my first recruitment years I received the basis that defines me still. There are no candidates with unrealistic expectations. But just HR discussions not so well led. When we talk about people there are no recipes. We are hiring 800 to 1,000 people each year, 80% of which are beginners to this industry. We form local and international talent… and I cannot say that I must reinvent myself, as the business reinvents continuously,” said Ilie.

Diana Bocaneala, CEE Head of people Development and Recruitment, Endava, said we should look more at people, as humans. While candidates come to certain expectations to job interviews, their expectations are set by companies’ culture that cannot be changed. “Endava also does not fall into the salary spiral, and we do not attract people that are not motivated extrinsically,” Bocaneala said.
At the same time, the role of gratification increased with the newer generation of personnel, said Andreea Paun, Associate Director Office Agency, Colliers International Romania.

“Fun at work is the new trend. Many corporations do not feel that way, but HRs are more vocal, lately,” she said.

A new energy at the office, and international trends may be observed by HRs, who are CEOs business partners and make proposals. “The new generation is concentrated on gratification. How the office responds to this? By offering mobility and the sensation that you can access the office from anywhere,” Paun said. She offered the example of King, the game producer of Candy Crush Saga, that created an office not only with game facilities, but also Segway and rollers special paths, while workspaces booths are not split by conventional materials, but of wood taken from forest floor.

“Besides money, to attract employees, you must be a differentiator,” said Andreea Paun.
Also, working from home or bringing your device to work are stimulating the employees, said Andreea Suciu, Head of Employment & Pension Dept,. Noerr.

“The new BYOD concept, or bring your own device, promoted by US employers, states that the employees use at work their own devices, combining work with personal interest,” said Suciu. That not only increase productivity, but generates extra-hours of work, even from home.

The conference continued with four simultaneous workshops. The Genpact workshop was sustained by Cristina Ulesan, assistant vice president, Human Resources, Genpact Europe: „New strategies to develop and retain talent in your organization”. Societe Generale European Business Services workshop was conducted by Alexandra Olteanu, COO: „Employees value proposition”.
The Wipro workshop was managed by Teodora Todoran, Strategic Leadership Development Europe/ Training at Wipro, and by Monica Grigoriu – ICF certified coach, level Professional Certified Coach: „Coaching in organizations: TARGET: Time to act on relations. Get it now!”
And not least, the ACCA workshop, led by Mihaela Robu, Acting head of ACCA – South-Eastern Europe: “A new equation for talent.”

Partners at the event included: The Platinum partner, GENPACT, Gold partners: ACCA, Societe Generale European Business Services and Wipro and partners Endava, Noerr, Oregon Park, Stefanini, Omifa and ANIS, The Academy of Economic Studies Bucharest (ASE), CLUJ IT Cluster, Extind, Informal IT School and Nordis.

More about the debates and special reports will be presented in Outsourcing Today website and The Diplomat- Bucharest magazine.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Coface opens a regional IT development center in Bucharest and launches recruitment drive for 80 specialists

The Coface Group, expert in credit insurance, will be opening an IT development center in Bucharest at the beginning of April, employing 80 people.

 Read Full article »
CA Technologies acquired Veracode

CA Technologies on Monday announced it's acquiring Veracode, a SaaS-based secure devOps platform provider, for approximately 614 million US dollars in cash. The deal is expected to close in Q1 of fiscal year 20

 Read Full article »
Logicom launched Cloud Marketplace platform in Romania

Logicom, one of the leading distributors of IT solutions and services and Microsoft Cloud Solution provider, announced the launch of Cloud Marketplace platform in Romania.

 Read Full article »
Excelian Luxoft Financial Services strengthens Its APAC presence with the acquisition of derivIT

Luxoft Holding, leading provider of software development services and innovative IT solutions to a global client base, announced that it has entered into a Share Purchase Agreement to acquire derivIT, a Singapo

 Read Full article »
SAP: Only four percent of companies offer customer experience based on contextual data to clients

According to latest findings of business and technology software solutions provider SAP conducted together with CMO Council, only four percent of companies offer real time customer experience based on contextua

 Read Full article »
Manpower: One out of three Romanian companies will hire people in second quarter, 2017

About a third of employers in Romania anticipate an increase of the number of employees in the second quarter of 2017, while only 7 per cent of company representatives foresee a drop of personnel, according to

 Read Full article »
Luxoft depicts top five global trends in software in 2017

According to the latest findings of software and It solutions provider Luxoft, transforming industries and business models within the context of accelerated innovation and strengthened disruptive technologies p

 Read Full article »
Oracle surpasses 9 billion US dollars worth revenues globally

Oracle Corporation announced fiscal 2017 Q3 results with total revenues up to 9.2 billion US dollars, a 2 per cent increase in US dollars and up 3 per cent increase in constant currency, the financial report st

 Read Full article »
Accenture Research: Three critical accelerators to closing the gender pay gap for class of 2020

Women graduating from university in developed markets in 2020 could be the first generation to close the gender pay gap in their professional lifetimes, according to new research from Accenture

 Read Full article »
CA Technologies positioned a leader for identity governance and administration

CA Technologies (NASDAQ:CA) has been positioned by Gartner, Inc., in the Leaders quadrant of the 2017 Gartner Magic Quadrant for Identity Governance and Administration (IGA).

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Luxoft surged 40 per cent in 2015 – ...
» Exclusive OT print issue: Genpact may ...
» Manpower:Romania has world's third hig...
» SocGen's EBS division to grow 60%, exp...
» Bombardier: from Bucharest subway to t...
» People in Shared Services and Outsourc...
» Omnichannel: 4 pillars of a purposeful...
» Companies such as Endava and Fortech d...
» DB Global Technology: 40 per cent of t...
 
EDITOR CHOICE
TELUS International Europe: More proactive, personalized customer experience, thanks to the Internet of Things (IoT)

Industry research is apt to say we're on the cusp of a future full of "smart" devices — that is, billions of everyday items embedded with wireless internet connectivity

 Read Full article »
Romanian Outsourcing Summit: Focus on the added-value of business shared services in Romania

This year's edition of Romanian Outsourcing Summit joined representatives of the government and top representatives of leading companies operating in the sector of business shared services and related industrie

 Read Full article »
Romanian Outsourcing Summit reaches its third edition

OUTSOURCING TODAY, the integrated communication platform of the business services sector, powered by The Diplomat Bucharest, presents the Third Edition of the ROMANIAN OUTSOURCING SUMMIT on March 23rd 2017, at

 Read Full article »
The most critical Key Performance Indicator (KPI) in social media customer service

Measuring the impact that your social media interactions are having on your business — and your bottom line — can be a tricky endeavor. How can you really identify and quantify whether a particular social m

 Read Full article »
SAP employees to teach programming to scholars in Cluj-Napoca

Ten volunteers working for SAP company together with Cartea Daliei association will organize a Scratch programming teaching club to function at Emil Isac school based in Cluj-Napoca, the company announced.

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events