Latest News  

Florin Grama: The industry will have the opportunity to grow to 150,000 employees

„We estimate that the industry will have the opportunity to grow to 150,000 employees during the next three to five years, while the true potential is of 300,000 employees,” says Florin Grama.

2015-10-23 15:30:02

He leads Microsoft’s largest Customer Service & Support (CSS) team in Europe, Middle East and Africa which consists of over 550 support professionals and consultants based in Romania. The team is responsible for delivering technical support and services to partners and customers in the enterprise, mid-market, and small/medium business segments.

In the past 3 years at Microsoft, Florin has advocated within the organization the passion and engineering capabilities of Romanians, attracted talented IT specialists and grew the service and support business three times, driving higher quality of customer experiences and leading optimization strategies. Prior to Microsoft, he worked for twelve years for Siemens in IT service delivery and service management, product development, sales and strategy. He is also President of Managing Board of ABSL Romania.

„For the past 10 years the Business Services industry in Romania has had a spectacular growth and development. In 2014, 1.9% of the active working population was employed in the industry and business represented 1.4% of the country’s GDP, while at the same time contributing to the state’s budget with 500 million Euros through taxes. Only this year a dozen thousands jobs have been created in the industry, which is the fastest growth recently,” Grama says.

The Association of Business Service Leaders (ABSL) in Romania, through its members and strategic partnerships, actively contributes to promoting the industry and opportunities amongst its members and to foreign investors, Grama explains. ABSL has made its mission to drive a continuous expansion and consolidation of the Business Services industry. It is determined and set to foster the profile of the Business Process Outsourcing (BPO), Shared Services Centers (SSC), Information Technology Outsourcing (ITO) and Research & Development (R&D) sectors and promote lawful knowledge sharing between the companies in the industry.

„It is our strong belief that only by doing so we can improve the business environment in Romania, stimulate long-term growth and sustainability.”

One of the most important initiatives in the past year for ABSL Romania has been the establishment of the Business Services Master Program with one of the most renowned universities in Romania, Bucharest University of Economic Studies. Since the most important challenge this industry is currently facing is the Human Resource, ABSL has dedicated its know-how and resources in 2015 to developing and implementing a pilot program which provides professors and students the opportunity to gain access to the newest and most innovative technologies and practical knowledge in the industry.

„We strongly believe that we have a responsibility to bring our practical knowledge into the Education system in order to make our industry, Universities and students even more successful.”

The industry will continue to have an impact in fields such as healthcare, public services, education and, equally importantly, on the infrastructure development. I personally strongly believe that the Business Service industry can have an even stronger impact on Romania’s future development and wealth through proactive know-how sharing and working together with authorities to promoting Romania as the preferred business services destination across the globe and by getting involved in the so much needed reinvention of the education system.

Florin Grama strongly believes that achieving high results in the domain of technical support and customer service relies on building a strong and motivated team by offering long-term career development opportunities and creating an open, respectful, and pleasant work environment. Florin Grama holds a Bachelor of Science in Physics from The West University of Timisoara and a Professional Diploma in Management from Open University. Florin Grama is married, lives in Bucharest, Romania and enjoys travelling and getting to know new cultures and people, swimming and reading.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Bittnet Systems plans merger with Gecad Net

IT&C solutions provider Bittnet Systems announced it plans to merge with Gecad Net with the goal to consolidate its position within multicloud area, according to representatives of Bittnet Systems.

 Read Full article »
Dedeman to implement Sap solutions for more efficient internal communication and employee management

Local retailer Dedeman will use SAP SucessFactors solution in order to get its recruiting, internal communication and training programs to a more efficient scale. The program will be used to manager over 9.000

 Read Full article »
EY: Global mining and metals sector faces digital disconnect

According to latest report of EY regarding the digital transformation in mining and metal sector globally, 15 percent of survey respondents say digital isn't on the agenda in their organization.

 Read Full article »
ABSL presents the 3rd edition of Iasi Business Mixer on 25th of April

The Association of Business Service Leaders in Romania (ABSL Romania), the organization that represents the local business services sector, will host the 3rd edition of the most important event dedicated to the

 Read Full article »
French energy operator Total opened support services center at Bucharest

Total, one of the largest major integrated oil and gas companies in the world, with activities in more than 130 countries and 98.000 employees opened a corporate support services center at Bucharest in March th

 Read Full article »
Accenture Report: Banks show confidence in cybersecurity but lack real-world testing

Many senior bank executives are confident about their cybersecurity strategy, yet a lack of comprehensive, practical testing is leaving gaps in their defense, according to a new report from Accenture.

 Read Full article »
Computaris reports positive 2016 results and outlook for 2017

Computaris International Ltd., specialized provider of software development and system integration services for software vendors and communication service providers, reports positive 2016 results and outlook

 Read Full article »
Stefanini plans 25 per cent growth of turnover in Romania this year to 45 million Euro

Brazilian global leader in IT outsourcing and software application development Stefanini looks at 25 per cent growth of turnover in Romania in 2017, to 45 million Euro, as stated by Marco Stefanini, the founder

 Read Full article »
ABSL organizes third edition of Iasi Business Mixer on April 25

ABSL Romania will organize the 3rd edition of the most important event dedicated to the Business Services sector in Iasi, on April 25, starting with 9:30 AM, at Palas Hotel.

 Read Full article »
Grégoire Vigroux appointed the new Vice-President Marketing of TELUS International Europe

Grégoire Vigroux has been named Vice-President, Marketing of TELUS International Europe. Over the past decade, he co-founded and sold several fast-growing companies locally, including CallPoint. The 36 year-ol

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» Grégoire Vigroux appointed the new Vi...
» Capgemini to open new office at Suceav...
» ABSL organizes third edition of Iasi B...
» TELUS International Europe: Four quest...
» Oracle reaches 4,200 employees and pla...
» Exclusive OT print issue: Genpact may ...
» Manpower:Romania has world's third hig...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Romanian Online Support at Tech Giant ...
» Business accelerator in Cluj has 1 mil...
 
EDITOR CHOICE
TELUS International Europe: Launching your first customer support outsourcing project? Avoid these eight pitfalls

When properly planned, outsourcing your customer support can bring a boost to your business. It can help expand operations, reduce costs and even improve customer relationships

 Read Full article »
Romanian Outsourcing Awards for Excellence designates the industry winners on May 11

Outsourcing Today, the integrated communication platform of the business services sector, presents the Third Edition of the annual Romanian

 Read Full article »
TELUS International Europe: More proactive, personalized customer experience, thanks to the Internet of Things (IoT)

Industry research is apt to say we're on the cusp of a future full of "smart" devices — that is, billions of everyday items embedded with wireless internet connectivity

 Read Full article »
Romanian Outsourcing Summit: Focus on the added-value of business shared services in Romania

This year's edition of Romanian Outsourcing Summit joined representatives of the government and top representatives of leading companies operating in the sector of business shared services and related industrie

 Read Full article »
Romanian Outsourcing Summit reaches its third edition

OUTSOURCING TODAY, the integrated communication platform of the business services sector, powered by The Diplomat Bucharest, presents the Third Edition of the ROMANIAN OUTSOURCING SUMMIT on March 23rd 2017, at

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events