Latest News  

Apostoleanu, Oracle: Human talent, most important element in the outsourcing industry

In the context of new trends and accelerated growth in outsourcing, the most important element in the outsourcing industry remains the human factor, for which there is a continuous battle in the market, says Mihaela Apostoleanu, director EMEA Premier Support Business Operations, Oracle.

2015-10-23 14:24:35

Cultural differences affect employee engagement in company.

However, the greatest challenge is not finding human resources, but their retention and their stimulation to have a greater employee engagement in the company. A recent study shows that only 13 per cent of the company employees are truly engaged and feel like they are part of the company. One of the reasons underlying the lack of involvement is the cultural difference that can cause lack of motivation and performance within the team, she says, quoted by The Diplomat - Bucharest.

„The attrition in Romania′s outsourcing exceeds 18 per cent,” said Apostoleanu.

„Given the fact that the cost of replacing an employee per year is around 50,000 USD, I think it is important to take care that our workforce is motivated and involved. Cultural differences may affect the employee engagement in the company and in this industry the teams are mostly multicultural. There are totally different ways of communication between cultures and I think a simple course in cultural awareness can raise people’s attention on a few things that normally get out of their sight.”

According to Apostoleanu, in the outsourcing industry is very important to have equality and common rights for employees, in order to feel that they are part of the same team and that they are not treated differently. Employees should have a unique system of performance evaluation, should have access to the same information channels and equal promotion and development rights.

„When, at the group level, there are differences between centres, between Romania′s location and another country′s office, for instance, it generates a lack of motivation,” she added.

Boosting performance is another important aspect, and recent studies have shown that money is not decisive on the long term. Moreover, such financial rewards can lead to decreased performance, said Apostoleanu.

„To identify how to motivate performance, we need to look at the profile of the employees working in outsourcing,” she added.

„Most of them are young and motivated. They want to have a flexible schedule and they look for recognition and feedback. They want things to happen quickly and to be fun. As long as the market grows rapidly, development and promotion opportunities exist for them within a centre.”


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Businesses struggle to protect sensitive cloud data according to new Oracle and KPMG Cloud Threat Report

Despite defined security policies, eight in 10 organizations worry about employee compliance and four in 10 say detecting and responding to cloud security incidents is a top cyber security challenge

 Read Full article »
Next Generation Shared Services Roadshow at Bucharest: innovative solutions and best-practices in SSC industry

The series of Next Generation Shared Services Roadshow event organized by SSC Heroes and Kinnarps Kinnarps in four cities in Central and Eastern Europe, brought in April at Bucharest a strong panel of leaders i

 Read Full article »
Automation will change the labor market and skills landscape in Romania

A share of 81 per cent of Romanian employers globally say their headcount will increase or remain flat in the next two years because of automation, in line with the 86 per cent employers globally providing the

 Read Full article »
The most appreciated companies from the outsourcing industry, awarded at ABSL Gala 2018 Romania

The most appreciated companies in the outsourcing industry were awarded last night, at the ABSL Romania Awards Gala, a recent announcement of the company stated.

 Read Full article »
Cybersecurity Tech Accord: 34 leading companies sign pledge to fight cyberattacks to promise equal protection for customers worldwide

Companies across every layer of internet communication vow to defend against misuse of their technology; promise to protect all customers regardless of nationality, geography or attack motivation.

 Read Full article »
Accenture study finds 87 percent of focused cyberattacks are prevented

With ransomware and distributed denial of service (DDoS) attacks on the rise, the average number of focused cyberattacks per organization has more than doubled this year compared to the previous 12 months (232

 Read Full article »
Romanian software group expands to Bulgaria

Romanian group Global Technical Systems, which specializes in software development and providing technological solutions for building efficiency and security infrastructures, aims to double its turnover this ye

 Read Full article »
Vodafone Survey: Romanian youngsters would rather work for themselves, than for a company

Romania ranks first in terms of percentage of youngsters who would rather work for themselves/be an entrepreneur than for a company, with 51 percent expressing this preference, according to Vodafone survey.

 Read Full article »
Bucharest office market: Over 30 per cent of the demand came from the companies that moved from old buildings in modern projects

Companies have rented in the first quarter almost 70,000 square meters of office space in Bucharest, one third of the demand came from companies that formerly had its headquarters in old, small buildings or in

 Read Full article »
ABSL Romania: The Business Services sector has thousands of jobs available for young professionals

The Association of Business Service Leaders in Romania (ABSL) announces thousands of positions available for young professionals with little to entry-level experience in the business services sector. Accounting

 Read Full article »
 
 
MOST READ ARTICLES
» The most appreciated companies from th...
» Romanian software group expands to Bul...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Romanian Outsourcing & Shared Services...
» DTZ: Office demand outside Bucharest t...
» Romania, Europe's third and world's 13...
» Molson Coors started to grow its busin...
» Accenture study finds 87 percent of fo...
» Capgemini to open new office at Suceav...
» EXCLUSIVE: ABSL Timisoara - BPO and SS...
 
EDITOR CHOICE
Romanian Outsourcing & Shared Services Summit: In the search of the best strategy to stay relevant

Currently, according to companies operating in outsourcing and business shared services in Romania, there is an intense discussion regarding the availability of prepared workforce in the industry. Even if the c

 Read Full article »
Romanian Outsourcing & Shared Services Summit: The need for dialogue of stakeholders

On March 22nd, at Athénée Palace Hilton in Bucharest, the Fourth Edition of Romanian Outsourcing & Shared Services Summit hosted the annual get-together of professionals in outsourcing and business shared ser

 Read Full article »
The voting for The Brand of the Year 2018 in Outsourcing and Shared Services is now open!

Outsourcing Today presents the fourth edition of the annual Romanian Outsourcing & Shared Services Awards, the event that recognizes, rewards and celebrates the success of the most prominent companies acting in

 Read Full article »
Romanian Outsourcing & Shared Services Summit: The very definition of millennials is change

Adapting to future workforce trends whilst balancing intelligent automation, digitalization, and millennial teams was one of the most discussed topic of the second session of the Fourth Edition of Romanian Outs

 Read Full article »
Stefanini invests in AI and reinforces Sophie's capabilities

Recently, Stefanini announced it is reinforcing its investments in Sophie, an artificial intelligence platform with the ability to turn data into valuable solutions. Fully developed within Stefanini's research

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events