Latest News  

Tesiu, Wipro: A third of companies to outsource or build their own service centres

According to Deloitte’s „2015 Global Shared Services Survey”, only ten per cent of the SSCs worldwide are located in CEE, comparing to17 per cent in APAC and 16 per cent in LATAM.

2015-10-23 13:00:06

However, 27 per cent of companies interviewed in the report considered outsourcing their operations this year or creating a SSC, which represents an opportunity for both the region and Romania, according to Roxana Tesiu, Europe HR head at Wipro Technologies.

„We have to recoup a gap compared to other areas, which, at the moment, are perceived as more attractive than the CEE in terms of outsourcing,” said Tesiu. „An important fact is, however, that for 2015, one company out of three aims to outsource or build its own service centre. This is an opportunity both for the region and Romania. Nevertheless, note that according to the report, two states are coming up from behind: Bulgaria and Latvia.”

Tesiu went on to add that she has noticed a significant increase of the number of companies which decided to relocate their service centres or centres of excellence from Western European countries to Romania. Almost every month new SSCs or GSCs appear in Bucharest, Cluj or Timisoara. Another direction she pointed out was the shift from the traditional single-function centre to multifunctional centre or Global Business Centres (GBS). In addition, there is tendency of migration towards a hybrid model of delivery. However, the third trend she saw is represented by the labour arbitrage, which does not represent anymore a direct competitive advantage.

„The third trend is that we are no longer a low-cost destination, so the direct competitive advantage that came from the cheap labour force is no longer an argument,” she said. „Customers want the added-value behind the numbers and records.”

Analysing the market challenges, Tesiu identified the technology impact that triggers the shift from employees executing transactions to Digital Talent, the „Lift and Shift” approach that is gradually replaced by delivery models capable to generate added value for the customers, RPA (Robotics Process Automation) and the limited capabilities for certain foreign languages especially when combined with HRO and ITO skillsets. „Another challenge for the back office operations is crowdsourcing,” said Tesiu.

„We are at the beginning, but, according to field research, probably in five years crowdsourcing will become an increased competitive trend for back office operations.”


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
SAP becomes first European tech company to create ethics Advisory Panel for Artificial Intelligence

SAP announced its guiding principles for artificial intelligence (AI) and its creation of an external AI ethics advisory panel – the first European technology company to do so. The panel, comprised of experts

 Read Full article »
DB Global Technology marks five years of activity in Romania

DB Global Technology, Deutsche Bank's technology center in Bucharest, celebrates five years of activity in Romania, the company announced.

 Read Full article »
US giant Apple officially registers company in Romania

American technology producer Apple officially registered a company in Romania, Apple Sales Romania SRL, controlled by Apple Distribution International and Apple Sales, both companies being registered in Ireland

 Read Full article »
Oracle Corporation registers 9.2 billion USD in revenues for 2019's first quarter

Oracle Corporation announced fiscal 2019 Q1 results, with total revenues of 9.2 billion USD, up 1 per cent in U.S. dollars and up 2 per cent in constant currency, compared to Q1 last year.

 Read Full article »
UiPath raises 225 million USD Series C Led by CapitalG and Sequoia

UiPath, the leading Enterprise Robotic Process Automation (RPA) software company, has closed its series C funding raising 225 million USD at a valuation of 3 billion USD. The round was co-led by existing inves

 Read Full article »
Xerox launched sales and marketing program for its partners

Xerox has launched in Romania the Xerox Global Partner Program to help its partners diversify their sources of profit and strengthen their customer relationships in the context of the growth of small and medium

 Read Full article »
Local IT services and software market marks under expectations growth in 2017, ANIS says

Domestic software and IT services market in 2017 rose only 2.1 per cent over the previous year to reach 975 million Euro, a growth rate under expectations, according to the most recent study conducted by ANIS s

 Read Full article »
Bitdefender secured direct presence in Australia by taking over local peer SMS eTech

Romanian security technology company Bitdefender said on September 11 it has acquired Australian peer SMS eTech, as part of its strategy of globally expanding in the consumer and enterprise segments.

 Read Full article »
Romanian employers forecast the strongest hiring pace in more than ten years

Fourth-quarter hiring plans are the most optimistic in Europe, on a par with Slovenia, and among the top 5 most optimistic globally, according to ManpowerGroup Employment Outlook Survey for the October – Dece

 Read Full article »
Oracle Academy expands offering with personalized learning resources and AI curriculum

Oracle Academy announced new curriculum offerings and learning modules to advance computing education globally.

 Read Full article »
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Molson Coors started to grow its busin...
» French energy operator Total opened su...
» Capgemini to open new office at Suceav...
» Leoni to open new SSC in Cluj, cut job...
» The Outsourcing industry announces its...
» Luxoft expands Asia Pacific presence w...
» Genpact's COO: Staying ahead of the cu...
» Olga Botusan, Stefanini: There is a hu...
» LeasePlan to open service center in Bu...
 
EDITOR CHOICE
Vivek Bakshi, keynote speaker at People in Shared Services & Outsourcing Forum on October 18, at Bucharest

As a GM for the European Delivery Centers (Romania and Poland international locations) tasked with leading the growth and profitability of one of the most dynamic industries with a focus on customer service is

 Read Full article »
Tom Hobson, at People in Shared Services & Outsourcing Forum on October 18, at Bucharest

People in Shared Services & Outsourcing Forum brings in new top speakers starting with the Global Operations & Business Transformation Executive Tom Hobson, GM of ADP Romania.

 Read Full article »
People in Shared Services and Outsourcing Forum takes place on October 18th in Bucharest

Outsourcing Today, the integrated communication platform of for the business services sector, together with The Diplomat-Bucharest, kick off the autumn series of events on October 18, at Caro Hotel Bucharest, w

 Read Full article »
The outsourcing industry needs early and better educated graduates

In terms of development of business shared industry in Romania, the industry might face a need of doubling the current pool of employees, estimated now at roughly over 120.000 people, according to number estima

 Read Full article »
Francesca Postolache, PwC: In the digitally transformed work and living environment, it is essential to keep up with the present and future

It is important to educate and develop ourselves, in the digitally transformed work and living environment and to keep up with the present and future. We need to develop the ability to adapt for the future, say

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events