Latest News  

SSC in Romania. Who takes the lion's share?

As the need for Shared Services Centres (SSCs) increases year-on-year globally, Romania holds the door open for investors and confidently invites them in. Alexandra Lopotaru talked to important players in the industry to find out why, how and where they took a seat

2015-09-19 21:37:27

Romania is seen as a top destination for business services, as it offers on one plate a mix of competitive economic environment and a multilingual skilled workforce at low cost. Various studies place Romania ninth globally and second in CEE as a preferred destination for companies operating in the business service industry, one of the most dynamic sectors in the economy. Despite the economic crisis, average growth rate over the last few years has been over 20 per cent annually and a further growth of over 30 per cent is expected in the upcoming period.

Currently, the business services sector is estimated at 60,000 employees and 1.2 billion Euro, according to the leading organization of local industry ABSL (Association of Business Services Leaders), with half of the market being held by Share Service Centres (SSC). Last year the segment saw a lot of activity in terms of SSC players, both through the capacity expansion of existing companies and the entry of new investors. Kellogg′s, for example, the American food manufacturing giant, announced last summer that it would transfer jobs from the UK to Romania, in order to create a business services centre in Bucharest, generating jobs in different areas such as HR, IT, finance and distribution. The centre is designed to support Kellogg′s European divisions in over 20 countries, with 80 employees, according to local media.
Another important entry is Vodafone, launching in May last year a shared services centre in Bucharest, to provide IT and customer support services for Vodafone operations in the UK, Germany, Italy, Spain and Ireland. While last July it had a little over 100 employees, the centre is projected to reach more than 2,000 over the next three years. Furthermore, Germany′s DB Schenker decided last year to develop a SSC for the financial departments of several subsidiaries; Deutsche Bank has invested ten million Euro in Romania in a technological centre that produces software for the bank; while German insurance group Allianz, leased in Bucharest′s Floreasca Park office space, plans to develop a service centre.

The increase of the sector was seen at existing companies as well: Societe Generale European Business Services (SG EBS), opened in 2011 in Bucharest, doubled its headcount last year to 400 people, while Office Depot, Cluj-Napoca′s first SSC opened in 2007, increased its workforce by eight per cent to 485 people. This year the trend continues with Huawei GSC hiring more than 200 people by the end of 2015, and with other players with equally-ambitious plans.
The Diplomat - Bucharest spoke with such major SSC players to analyse the way the Romanian services market plans to develop further, to stress the concerns and challenges they must face, as well as to highlight their business perspectives for the coming years.

Huawei plans to open a secondary centre when Bucharest′s GSC exceeds 1,000 employees


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Francesca Postolache, Partner PwC joins People in Shared Services & Outsourcing Forum on October 18, at Bucharest

Francesca Postolache, Partner PwC, joins us next Thursday to take forward major subjects such as Digital Transformation and Next-Generation Talent Development.

 Read Full article »
Telekom Romania opens in Brăila its sixth BPO center

Telekom Romania announces the opening in Braila of BPO (Business Process Outsourcing) centre dedicated to companies that need such services and which prefer to rely on a professional and experienced provider

 Read Full article »
Delphi Technologies inaugurates global IT center in Bucharest

Delphi Technologies, a leading provider of advanced propulsion solutions to automotive manufacturers has opened its first multidisciplinary global IT center in Bucharest. This new site will provide information

 Read Full article »
London Stock Exchange Group appoints Andreea Stanescu as General Manager for Romania

London Stock Exchange Group (LSEG) announced that Andreea Stanescu has been appointed General Manager, Romania. Andreea will be reporting to Dee Liyanwela, Head of Business Services Ltd (BSL) Sri Lanka and Roma

 Read Full article »
Google to offer free courses for young programmers and business incubators

Google announced the launch of the "Digital Workshop for Programmers", aimed at offering free courses to students who want to learn to program and young people who want to become technology entrepreneurs. These

 Read Full article »
ANIS scholarships gathered 35 innovative projects since launch

Employers' Association of the Software and Services Industry (ANIS) announced it registered 35 innovative projects within the first edition of its program called "ANIS' Scholarships".

 Read Full article »
Matthieu Pasquier is the new CEO of Societe Generale European Business Services

The Board of Societe Generale named Matthieu Pasquier as the new CEO of Societe Generale European Business Services, effective July 16, the company announced.

 Read Full article »
KMG Rompetrol chooses Oracle Cloud to reduce the IT costs and power consumption

KMG Rompetrol, eading provider of retail, refining and petrochemical services in Romania, has chosen Oracle Cloud to reduce IT operating costs and power consumption. KMG Rompetrol has transferred its Oracle E

 Read Full article »
Cognizant acquires Romanian-rooted digital engineering leader Softvision

Cognizant recently announced it has entered into a definitive agreement to acquire Softvision, LLC, a privately-held digital engineering and consulting company focused on agile development of innovative softwa

 Read Full article »
Daniel Dineș, UiPath on the scene of How to Web 2018

How To Web 2018, the reputed technology event in Central and Eastern Europe, announces the presence of Daniel Dines, co-founder and CEO of UiPath, on the conference stage on October 19th. UiPath is one of the m

 Read Full article »
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Delphi Technologies inaugurates global...
» London Stock Exchange Group appoints A...
» Telekom Romania opens in Brăila its s...
» ANIS scholarships gathered 35 innovati...
» Colin Lovering to moderate the talks o...
» GRS has one of the fastest growths and
» Matthieu Pasquier is the new CEO of So...
» TELUS International Europe: Four quest...
» Francesca Postolache, Partner PwC join...
 
EDITOR CHOICE
Colin Lovering to moderate the talks of People in Shared Services & Outsourcing Forum on October 18, at Bucharest

The moderator of the 4th edition of the annual event dedicated to the human resources in shared services & outsourcing industry, COLIN C. LOVERING ISM, Chairman of BRCC and Senior VP, Avison Young Real Estate i

 Read Full article »
Andrei Mihai Crăciun joins the speakers of People in Shared Services & Outsourcing Forum on October 18, at Bucharest

Andrei Mihai Crăciun the Head of office for Innovation, Technological Transfer and Intellectual Property Office from West University of Timisoara will be joining us to discuss whether the private-state actors

 Read Full article »
Sergiu Negut, on the stage of People in Shared Services & Outsourcing Forum on October 18, at Bucharest

On October 18th, Sergiu Negut joins People in Shared Services and Outsourcing Forum to share with us his ideas of ways to support the industry's human capital necessities and create a more efficient cooperation

 Read Full article »
Ready for People in Shared Services & Outsourcing Forum on October 18, at Bucharest

Join us to get access to the latest strategies to develop talent within your organization and to achieve employee engagement.

 Read Full article »
Elena Calin, CEO UP! Your Service Romania at People in Shared Services & Outsourcing Forum on October 18, at Bucharest

Elena Calin, CEO UP! Your Service Romania, keynote speaking on the subject of Employee Experience, @ the 4th edition of People in Shared Services & Outsourcing Forum 2018, on October 18th.

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events